Mandatory
1 Minimum 6 years of experience in providing support on web windows based applications built in NET and SQL
2 Should have knowledge on Visual tools SQL server Management studio
3 Develop and implement SQL complex queries
4 Develop automated tools using netpython for work automation and system alerts
5 Should have experience in monitoring and supporting of services alerts jobs and queues
6 Should have knowledge of AWS
7 Should have experience in using JIRA and ServiceNow or equivalent ticketing tool and should be aware of ITIL concepts incident service and problem management
8 Should be good in troubleshooting and debugging issues
9 Should be able to identify areas to automate and ways to reduce ticket count
10 Should have experience in creating support documents ie run books SOPs
11 Should be ready to work in complete nights shifts
Good to have
1 Should be flexible with working hours weekend Shifts and should be available to handle P1escalated issues as and when needed
2 Good communication skills and should have worked with various IT support and business user groups across US and global geographies
3 Knowledge of Media and Entertainment domain and a certification in ITIL Foundation or above will be added advantage
4 Development experience will be added advantage
5 Self organised and motivated
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across 30+ countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more info, please visit www.ltimindtree.com
Get notified when new jobs are added by LTI Mindtree