Operations and Process Specialist
Job Summary
Job Description
The Operations and Process Specialist will support key operational tasks, ensuring accuracy and maintaining seamless processes. Responsibilities include data entry, system processing, and reconciliation of payslips, token grants, and vesting schedules. The specialist will also manage documents and data, follow workflows, identify process improvements, collaborate with teams, and generate reports. They will develop expertise in specific operational areas and stay updated with best practices. The ideal candidate is highly organized and process-driven. The role involves a collaborative environment with a focus on operational excellence. They will work closely with colleagues across various teams to ensure tasks are completed efficiently. This person will become a Subject Matter Expert (SME) in various operational processes over time.
Must have:
- Bachelor’s degree in business administration, finance, or a related field.
- 3-5 years of experience in an operations or process-oriented role.
- Strong understanding of payroll processes.
- Exceptional attention to detail and a commitment to accuracy.
- Strong organizational skills with the ability to manage multiple tasks.
- A process-driven mindset with the ability to follow workflows.
- Excellent communication and collaboration skills.
- Proficiency in Microsoft Excel and other productivity tools.
Good to have:
- Familiarity with compensation programs or payroll operations.
- Experience working with cross-functional teams in a fast-paced environment.
- Basic understanding of digital assets or blockchain technology.
Perks:
- Remote-first work culture
- Flexible working hours
- Competitive salary
- Competitive equity
- Apple laptop
6 skills required
Job Details
About Toku
Toku is the leading provider of compliance infrastructure for crypto companies, enabling them to pay employees in tokens and stablecoins while staying compliant with state, federal, and international tax laws. Our growing client list includes 30% of the crypto companies listed on Robinhood.
Backed by $26M from leading investors including Blockchain Capital and Naval Ravikant, Toku is scaling rapidly to meet the demand for compliance solutions in the evolving regulatory environment. Read more about Toku in Fortune, Yahoo Finance, and CoinDesk.
To learn more, check our website.
About the role
We are looking for a dedicated and detail-oriented Operations and Process Specialist to join our
team. In this role, you will focus on supporting key operational tasks, ensuring accuracy, maintaining seamless, and timely processes across our core business operations.
The ideal candidate is highly organized, process-driven, and thrives in a collaborative, team-based environment. They will strive to achieve operational excellence and aspire to become a Subject Matter expert (SME) in various operational processes over time.
Responsibilities
- Assist with data entry, system processing, and reconciliation of payslips, token grants, and vesting schedules.
- Perform routine and ad hoc tasks to support the administration of compensation programs.
- Upload and manage critical documents and data across platforms.
- Follow established workflows meticulously to ensure data accuracy and compliance.
- Identify areas for process improvement and collaborate with the team to implement enhancements.
- Work closely with colleagues across various teams to ensure tasks are completed efficiently and meet high standards.
- Provide operational support to the team and help balance workload demands during peak periods.
- Maintain detailed records of tasks, workflows, and updates to ensure consistent and transparent operations.
- Assist in generating periodic reports to track progress and identify process efficiencies.
- Develop expertise in specific operational areas to become a go-to resource for the team.
- Stay up-to-date with tools and best practices to enhance the quality of work over time.
Requirements
- Bachelor’s degree in business administration, finance, accounting, or a related field.
- 3-5 years of experience in an operations or process-oriented role, preferably in the payroll or finance industry.
- Strong understanding of payroll processes, including data entry, reconciliation, and reporting.
- Exceptional attention to detail and a commitment to accuracy.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- A process-driven mindset with the ability to follow established workflows.
- Excellent communication and collaboration skills.
- Proficiency in Microsoft Excel and other productivity tools.
- Self-motivated and eager to learn and grow into a Subject Matter Expert (SME) role.
Nice to Have
- Familiarity with compensation programs or payroll operations is a plus.
- Experience working with cross-functional teams in a fast-paced environment.
- Basic understanding of digital assets or blockchain technology is an advantage but not required.
Benefits and Compensation
- Remote-first work culture
- Flexible working hours
- Competitive salary
- Competitive equity
- Apple laptop
Toku is an equal opportunity employer, and we are committed to being a diverse team that reflects a broad range of background, thought, and experience. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, age, national origin, status as an individual with a disability, status as protected veteran, or any other legally protected characteristics. Women, minorities, LGBTQ+, and people from underrepresented backgrounds are strongly encouraged to apply.
We strongly encourage you use Rezi.ai to vet resume quality before applying.
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About The Company
Toku creates bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises.
Recognised as one of the Top 230 High-Growth Companies in Asia-Pacific by the Financial Times and listed among the Top 40 Fastest Growing Companies in Singapore by The Straits Times and Statista, Toku provides an end-to-end approach. The company helps businesses navigate the complexities of global digital transformation and enhance their Customer Experience with mission-critical cloud communication solutions that deeply integrate with customer data and business processes.
Toku combines global strategic consulting expertise, bespoke technology, in-country infrastructure, local connectivity and global reach.
The business works with organisations as diverse as Singapore Airlines, foodpanda, JCDecaux, Gojek, Sony and numerous government agencies to move their communications and customer engagement to the cloud.
Whether you are a cloud-based enterprise or just starting your digital transformation journey, Toku has solutions to suit your communications and customer engagement needs.
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