Principal Technical Program Manager

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

We are looking for an experienced Principal Technical Program Manager with a passion for leading technical teams, coordinating information, and solving problems.

The ideal candidate has a strong software engineering program management background and has demonstrated the ability to deliver against company strategic goals. We encourage you to bring charisma and a pioneering demeanor as we evolve the company’s development processes!

This position will report into the Program Management organization and will work closely with Enterprise Technology, in addition to other teams across the business, to support pivotal initiatives.

• Organize, plan, and track ongoing technical projects and critical initiatives for the Enterprise Technology team, with a specific focus on Digital Supply Chain
• Lead all aspects of the day-to-day progress of projects and initiatives with regard to schedule, scope, and process
• Effectively lead meetings, track next actions, and proactively follow up on action items
• Identify, schedule, and manage cross-team dependencies
• Build and use effective partnerships across technical and business communities, including but not limited to product managers, engineers, and other stakeholders
• Serve as a key liaison with relevant business groups to facilitate planning and collaboration between teams, align on goals, identify dependencies, mitigate risks, and effectively communicate regular updates to all stakeholders to ensure clarity and alignment
• Balance 2-3 large programs related to streaming content, media assets, metadata, and be able to switch context across programs as needed
• Facilitate Agile ceremonies (Backlog grooming, Sprint planning, Daily standup, Retrospectives, and Demos), where applicable, to drive team accountability, transparency, and continuous improvement
• Demonstrate an understanding of the business and its structure, processes, and tools, and how initiatives positively impact the overall business
• Establish and maintain best practices and repeatable processes to increase efficiency for teams in conjunction with the larger Program Management Organization

This role adopts a hybrid work schedule with three days a week from either our Dallas or Los Angeles office.

About You

• 15+ years experience as a technical project or program manager within software development teams
• Prior experience in or managing projects specifically related to digital supply chain, including but not limited to media asset management, content and metadata workflow, or other enterprise technologies, strongly preferred 
• Prior experience in or managing projects related to streaming, a plus
• Experience working with globally-distributed teams
• Strong background in software development processes and Agile SDLC
• Demonstrated experience leading large, complex programs and delivering technical solutions in collaboration with multiple teams 
• Ability to navigate product and technical priorities, and identify options and trade-offs effectively 
• Excellent written and verbal communication skills at all levels, including Senior and C-level stakeholders, and ability to effectively convey technical information to non-technical audiences
• Must be self-motivating, self-sufficient, highly organized, proactive, adaptable, and have the strong ability to work effectively as an individual or as part of a team
• Ability to demonstrate a calm and cool demeanor when managing multiple projects and deliverables
• Strong experience with tools such as JIRA, Confluence, and Google Suite
• BS degree or equivalent experience required, MS degree preferred

About the Team

The Program Management organization is a distributed team responsible for orchestrating Crunchyroll’s initiatives.  We work to standardize Agile methodologies for the organization, promote process improvements, and lead cross-team communications.  Committed to innovation and collaboration, our team strives to deliver exceptional results and maintain Crunchyroll’s position as the leading provider of anime and manga content worldwide. 

The Enterprise Technology department is a team of enthusiasts who dedicate their time to building reliable and scalable solutions to help build, run, and transform enterprise applications. We promote strong engineering practices and use innovative technologies and cloud-based microservice architecture, which enable Crunchyroll enterprise teams to integrate seamlessly and achieve their goals.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-remote

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.

• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

• Kaizen. We have a growth mindset committed to constant forward progress.

• Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

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