Product Growth Expert

Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations. As a Retention Product Growth Expert, you will be a part of our Growth team and will be responsible for driving the overall product adoption and stickiness with the ultimate goal of optimizing for the customer retention. You will collaborate closely with other members of the Growth team, Product, Engineering and Marketing teams to identify, test, and scale growth opportunities across customer lifecycle.  If you are looking for an opportunity to have a growth impact in one of the fastest growing scaleups in Europe. Are you curious, with a sense of ownership, not afraid to challenge the status quo and have a customer’s well being as a top priority? Keep reading! What you’ll do: Develop and implement growth related in-product initiatives with emphasis on accelerating and optimizing product adoption Create engaging in-product flows, tutorials and other captivating content that helps will help more customers to understand and adopt Make’s core capabilities Closely collaborate with User Research, Design, Growth Marketing, BI Analytics, Product and Engineering teams to achieve our goals with a major impact on improving and optimizing customer experience Create, execute and validate A/B experiments and surveys Be able to dive into quantitative and qualitative insights about our customers Stay up-to-date on industry trends, emerging technologies, and customer needs Monitor and report on business metrics to stakeholders What we are looking for: At least 3 years as a Growth Specialist, eCommerce Specialist, Junior/Associate Retention Product Manager, Junior UX designer Experience in a SaaS environment is a big plus Understanding of SaaS conversion funnel and product-led growth principles Hands-on Experience with A/B experiments is essential Hands-on experience with Analytics tools such as Google Analytics, PowerBI, Mixpanel, Amplitude Experience with product adoption tools is a big plus (i.e. Userflow, Candu, Chameleon, Pendo, Appcues etc.) Advanced English language skills, both written and spoken Demonstrate ability to identify and reduce friction in the customer experience Curious, analytical, and somewhat opportunistic Willing to experiment and foster a fluid and dynamic team environment Willing to challenge the status quo and question assumptions Interested in automation/integration platforms   What we offer: 📈 RSUs grant in a rapidly growing company raising its value every day 💸 Annual bonus 🌎 Multinational team with 42 nationalities creating the future of automation 🎓 Learning & Development plan (online language, professional courses, conference tickets and other trainings) 🍎 Notebook/Macbook and 34’’ curved monitor 🏝 25 days of vacation, 4 sick days 🫶 10 care days to care for your loved ones 👨‍👩‍👧‍👦 Extra parental vacation (3-6 months)  👶 RSUs grant for a newborn child ☂️ Life insurance 🏋️ Multisport card 💰 Remote working allowance 🍍 Snack bar, coffee, tea, fruit and vegetable, and sweets all day - every day - available for everyone 🥗 Monday breakfast, Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion 🏡 Flexible working hours + home office  🐕‍🦺 Company therapy pets (dog-friendly office) 🖨️ Company 3D printer  🥳 Team buildings, parties, and company events multiple times a year If you see a match, let us know and apply now! #careeratmake What we stand for: 🤝 We roll together - We embrace different ideas to grow together and create powerful solutions.  🚀 Customer impact first - We empower our customers to succeed, aiming for sustainable impact. ⚽ Game on! - We're explorers at heart: play is our fuel and creativity has no limits.  For more, feel free to check out our Life at Make Instagram, Meet-up page, or YouTube to get a sense of the vibe. Make is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws.  As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations.  Different makes us better. Accessibility and Candidate Notices