Product Implementation Manager

Description

• Project Ownership: Lead end-to-end implementation of SRM solutions, managing timelines, deliverables, risk mitigation, and stakeholder engagement.
• Client Discovery & Design: Conduct deep-dive discovery sessions to understand client procurement, TPRM, Contract management workflows, supplier segmentation strategies, risk controls, and compliance requirements. Drive best practices and ISG blueprint into clients for easy adoption and scale.
• AI Enablement: Configure and guide clients on using embedded AI capabilities such as supplier risk prediction, performance analytics, Clause recommendation and smart onboarding tools.
• Tailored Configuration: Translate procurement and supplier governance requirements into actionable solution designs, workflows, and platform configurations.
• Stakeholder Alignment: Collaborate with procurement leaders, supplier onboarding teams, IT, Legal, Risk and third-party vendors to ensure smooth solution rollout.
• Supplier Enablement: Support clients in supplier onboarding, data migration, training, and adoption strategies.
• Cross-functional Liaison: Coordinate with Product, Engineering, and Operations to deliver high-quality implementations that align with roadmap capabilities.
• Process Optimization: Capture feedback to identify improvements in delivery frameworks, onboarding practices, and product features specific to supplier management.
• Go-live Success: Lead user acceptance testing, go-live planning, and post-launch support, ensuring value realization and smooth handover to the success/support teams.
• Continuous Improvement: Provide feedback to Product and Engineering on platform performance and feature gaps informed by real-world implementation use cases.

• Bachelor’s degree in finance, business, Information Systems, or a related field.
• 12-15 years of overall experience with 5+ years of experience in Supplier Relationship Management, Procurement Tech, P2P, ESG, Third Party Risk or ERP-related product implementation or consulting.
• Familiarity with supplier onboarding, risk management, performance monitoring, and contract lifecycle processes.
• Proven ability to manage complex client relationships and multi-phase implementation projects.
• Experience with procurement platforms (e.g., SAP Ariba, Coupa, Ivalua, Jaggaer, Oracle Procurement Cloud) is a strong plus.
• Strong communication and stakeholder management skills, with the ability to bridge technical and business audiences.
• Strong knowledge of ITSM, SDLC and DevOps would be of value
• PMP, PRINCE2, or similar project management certifications are a plus