Product Manager (E-Commerce Solutions)

As a Product Manager at Publicis Sapient, you act as your clients’ trusted advisor in leading the overall vision, strategy, roadmap, and prioritization for a specific digital product, or products, within an engagement. You will collaborate with clients undertaking major Digital Business Transformation (DBT) engagements to understand their business, end-customer needs, and then constantly deliver value with fast increment cycles.

Your Impact:

• Partner with client(s), strategists, experience leads, and architects to frame business goals and value pools from which we can shape product propositions that provide transformative business outcomes and customer experience.
• Develop product vision, strategy, market/user research, by keeping the customer at the center of everything we do while using design thinking tools.
• Represent client in ideation workshops with cross-functional leaders where you identify new ideas, customer needs, pain points, and solution options.
• Develop solution hypotheses iteratively, based on user research, and industry and market trend analysis.
• Establish customer journey mapping to guide product development; then validate that learning with user testing.
• Translate product vision into a roadmap containing well-defined, prioritized features that will realize the product vision and value.
• Validate and present the business case to the C–level executives and lead business reviews to ensure the team prioritizes the right features.
• Serve as a voice of the customer among the cross-functional team, always understanding the customer needs.
• Establish objective goals for the product with success and acceptance criteria using meaningful metrics, KPIs, and quantifiable business outcomes.
• Masterfully apply Lean Agile practices and frameworks.
• Collaborate with product owners, solution managers, and cross-functional product managers, to ensure alignment towards the same program increment (PI) objectives.
• Collaborate with system architects to envision and prioritize system enablers
• Represent industry best practice and market trends to assist the client in maintaining competitive advantage.
• Build and maintain a trusting relationship with the client, teams, and vendors; develop influence without authority.
• Inspire, lead, and mentor, a high-performing team of Product Analysts to continually facilitate improvements in developing and enhancing best-in-class digital products and services.

Your Skills & Experience:

• Experience in software solution development products, ideally in e-commerce
• Deeply rooted in Agile, Lean, and continuous delivery principles that maximize flow of value with a passion to extend this understanding throughout the organization
• Demonstrated success creating digital products vision, strategy, experience, and enterprise solutions and services - from ideation to launch, including engineering and operational quality
• Experience working with a multi-disciplinary team on customer-focused products and services
• Proven ability in collaborating and leading Program Increment (PI) cycles
• Proven ability to prioritize multiple demands and obtain buy-in from stakeholders
• Practice in workshop facilitation to cultivate the ideation
• Ability to define financials, ROI, KPIs, and forecasts, with success leveraging data to make decisions about product feature increments
• Proven track record of working with senior client stakeholder and diverse teams as a servant leader and steward of economic and customer value
• Mastery in leading change and inspire others to change behaviors
• Influencer in continuous learning and innovation

Set Yourself Apart With:

• Experience with Salesforce Commerce Cloud, HCL Commerce, or related.
• Experience in Retail or Consumer Product industry. 
• Certified SAFe Product Owner/Product Manager certification
• Certified Agile Product Management certification