Product Operations Lead

About Glean:

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.

About the Role

As Product Operations Lead, you’ll play a pivotal role in shaping and scaling the operational backbone of Glean’s product development. Reporting to the Head of Product Ops, you will be a force multiplier for our high-growth SaaS product organization, blending strategic thinking with hands-on execution and relentless curiosity. You thrive in navigating ambiguity, building processes that scale, and championing data-driven decisions that deliver value for our customers and teams.

You will:

Planning, Roadmapping, and Launch Support

• Coordinate and facilitate product (R&D) goal setting (OKRs), planning sessions, and business rhythms to ensure alignment with company-wide objectives.
• Support the Head of Product Operations in monitoring and reporting progress on key results to drive alignment and accountability across the product organization.
• Assist with technical program management on cross-functional initiatives involving R&D, Marketing, and GTM, such as release notes, beta programs, and customer feature request processes.
• Partner with engineering and client services to enable effective cross-team coordination and release planning.

Product and Go-to-Market (GTM) Partnership

• Implement and optimize scalable processes to support Glean’s growth
• Gather and synthesize stakeholder input and feedback to inform product decisions, ensuring diverse perspectives are considered
• Maintain and communicate updates to the product roadmap, promoting transparency and alignment across teams.

Product Development Excellence

• Champion a product-led culture by supporting best practices and continuous improvement in product development processes.
• Develop and maintain tools (e.g., agents, templates, integrations) to automate workflows and reduce administrative burden on product managers and speed information sharing and impact.
• Collaborate with product managers and data analysts to build dashboards and metrics tracking product adoption, defect trends, and other key indicators.
• Serve as a liaison between product management and R&D teams to facilitate clear and consistent communication.
• Assist with Jira configuration, dashboard creation, and workflow automation to enhance the product development lifecycle (PDLC).
  
  

Feedback and Insights 

• Product Operations will grow in this area and this role may be involved in, depending on bandwidth.  This includes collecting, organizing, and analyzing product data (usage metrics, customer feedback, NPS scores) to support data-driven decision-making; partnering with Strategy, data science and research to unearth and provide cross-product opportunities and insights.

About you:

Bachelor’s or Master’s Degree in Business, Engineering, Computer Science, or related fields.

• Bachelor’s degree required; Master’s degree in Business, Engineering, Computer Science, or related field is a plus.
• 9+ years of experience working in R&D (product management, engineering, program management or product operation) 
• 5+ years of experience in program management or Product operations within Enterprise B2B SaaS environments, with a track record of supporting complex technical initiatives.
• Demonstrated experience in program or project management within Enterprise B2B SaaS environments, with a track record of supporting complex technical initiatives.
• Excellent communication and interpersonal skills, with the ability to facilitate cross-functional collaboration and work effectively with both technical and non-technical stakeholders.
• Strong organizational and project management skills, with attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Solid understanding of product development lifecycles (PDLC) 
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• High emotional intelligence, with a collaborative approach to working with diverse teams.
• Proven ability to work closely with product managers, engineers, and customer-facing teams to drive operational excellence.
• Ability to translate technical concepts into clear, actionable strategies for varied audiences.
• Familiarity with AI technologies and a demonstrated interest in applying AI-first thinking to product and operational challenges.
• Hands-on ability to configure and automate workflows in tools like Jira is expected. Experience with SQL or similar data tools for self-serve analytics strongly preferred
• Experience with workflow automation tools (e.g., Zapier, Jira automation, or similar) to streamline product operations processes.

Preferred Skills:

• Proficiency in data analysis and visualization (e.g., SQL, Excel, BI tools) to derive actionable insights from diverse data sources.
• Experience with A/B testing, user feedback analysis, and NPS (Net Promoter Score) methodologies to inform product and process improvements.
• Ability to synthesize competitive landscape and market research to support product and operational strategy.
• Skilled in creating clear, compelling presentations and reports for leadership, stakeholders, and external audiences.
• Strong technical acumen, including the ability to self-serve data, automate workflows, understand network operations and deployment models, and engage confidently in technical discussions.
• Experience supporting or managing technical programs in cloud, on-premises, or hybrid network environments.
• Comfort with change management and process improvement initiatives in scaling organizations.

Benefits

• Competitive compensation
• Healthcare
• 401k
• Transparent culture
• Learning and development opportunities
• Company events
• Free meals

For California based applicants: 

The standard base salary range for this position is $185,000 to $235,000 annually, with competitive equity and benefits. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. 

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

Join Glean and contribute to transforming how teams discover and use knowledge, ensuring the success and continuous improvement of our product strategies and operations.