Product Support Engineer

3 Months ago • All levels • Business Development

Job Summary

Job Description

The Product Support Engineer at Tencent's CSIG will research industry solutions, combining customer business technology with Tencent's audio/video products. Responsibilities include analyzing customer media business structures, identifying needs and value in audio/video scenarios, and providing international market solutions (OTT, social networking, games, education, etc.). The role involves conducting industry analysis, identifying target customers, and contributing to business development. This position requires strong communication, research, and problem-solving skills.
Must have:
  • Bachelor's degree (Computer Science/MBA preferred)
  • Fluent English
  • Excellent communication & customer service
  • Strong research & writing skills
  • Analytical & problem-solving abilities

Job Details

Business Unit

Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.

What the Role Entails

  • Research industry solutions, combine the customer's business technology solutions and the characteristics of Tencent's audio and video products, sort out valuable solutions, and organize them into sales support materials.
  • Work closely with the business team to analyze the technical structure of the customer's media business and explore the customer's needs and value in audio and video scenarios. Provide industry solutions and cases serving the international market, such as OTT, social networking, games, education, business, etc.
  • Conduct industry analysis and research, find a list of customers that meet the goals, and conduct business development work;

Who We Look For

  • Bachelor degree or above, computer, MBA related majors are preferred.
  • Fluent English can be used as a working language, good communication skills and customer service awareness, and good desk research and writing skills;
  • Good at thinking, high business sensitivity, excellent learning ability, logical thinking ability and problem-solving ability;
  • Self-motivated and responsible, with passion for work, good stress resistance and team spirit.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

Similar Jobs

Voodoo - Senior Unity SDK Developer

Voodoo

Paris, Île-de-France, France (Hybrid)
3 Months ago
ION - Front End Developer - Italy

ION

Rome, Lazio, Italy (On-Site)
6 Months ago
Alp Consulting  - CAA C++

Alp Consulting

Bengaluru, Karnataka, India (On-Site)
12 Months ago
Sphere Entertainment Co - Senior Director Pipeline Engineering

Sphere Entertainment Co

Burbank, California, United States (On-Site)
2 Months ago
GIANTS Software - Product & Release Manager

GIANTS Software

Erlangen, Bavaria, Germany (On-Site)
1 Month ago
Tesla - Sales Advisor

Tesla

South Holland, Netherlands (On-Site)
2 Months ago
Razer - Senior Growth Manager

Razer

Singapore (On-Site)
7 Months ago
Onward Search - Sales Development Representative

Onward Search

Dallas, Texas, United States (On-Site)
3 Months ago
UXBERT Labs - Director Of Business Development

UXBERT Labs

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
3 Months ago
The Walt Disney Company - Associate Buyer, Disney Store Fashion

The Walt Disney Company

London, England, United Kingdom (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Voodoo - Agency Lead - Japan

Voodoo

Tokyo, Japan (Remote)
1 Month ago
NetEase Games - Infrastructure Engineer

NetEase Games

Quebec, Canada (On-Site)
1 Month ago
Light Speed Studios - Senior VFX Artist

Light Speed Studios

California, United States (On-Site)
2 Months ago
ComeOn Group - PPC Specialist

ComeOn Group

England, United Kingdom (Hybrid)
1 Month ago
Next Level Business Services - Web Front end Developer

Next Level Business Services

Jersey City, New Jersey, United States (On-Site)
6 Months ago
HP - Supply Chain Financial Analyst

HP

Penang, Malaysia (On-Site)
1 Month ago
ByteDance - Payroll Analyst - HR Operations - India

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
4 Months ago
Infinity Ward - HR Business Partner (Temporary)

Infinity Ward

Los Angeles, California, United States (On-Site)
1 Month ago
The Walt Disney Company - Sr Data Engineer - Content Data Solutions

The Walt Disney Company

Seattle, Washington, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Palo Alto, California, United States

Life church - Support Specialist

Life church

Edmond, Oklahoma, United States (On-Site)
6 Months ago
Meta - Technical Program Manager, Net Infra (Backbone)

Meta

Denver, Colorado, United States (On-Site)
5 Months ago
SKYDANCE - Internship - Television Development (Summer 2025)

SKYDANCE

Santa Monica, California, United States (Hybrid)
1 Month ago
Mattel  Inc  - American Girl Merchandise Handler (Part-Time)

Mattel Inc

Texas, United States (On-Site)
1 Month ago
Epoch Games - Unreal Engine Level Designer

Epoch Games

North Carolina, United States (Remote)
1 Month ago
ByteDance - Research Engineer Intern (Doubao (Seed) - Machine Learning System) - 2025 Summer (PhD)

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
Daybreak Game Company LLC - NOC Analyst

Daybreak Game Company LLC

San Diego, California, United States (Hybrid)
2 Months ago
Next Level Business Services - Software Developer (Full Time)

Next Level Business Services

Redmond, Washington, United States (On-Site)
6 Months ago
Inkittt - Principal User Acquisition Manager

Inkittt

San Francisco, California, United States (On-Site)
9 Months ago
Life church - Associate LifeGroups/LifeMissions Pastor

Life church

United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Business Development Jobs

Barracuda Networks  Inc  - Lead Development Representative

Barracuda Networks Inc

California, United States (Hybrid)
1 Month ago
Google - Account Strategist, Mid-Market Sales, Google Customer Solutions

Google

Redwood City, California, United States (On-Site)
5 Months ago
Trend Micro - Sales Engineer, Cloud Business

Trend Micro

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Rackspace Technology - AWS Go To Market Program Manager III

Rackspace Technology

United States (Remote)
1 Month ago
Paytm - Area Sales Manager - Deputy Manager - Transit Offline-Railways

Paytm

Pune, Maharashtra, India (On-Site)
4 Months ago
Whatnot - Account Executive (Inside Sales)

Whatnot

New York, New York, United States (Remote)
6 Months ago
Paytm - Area Sales Manager - Credit Cards

Paytm

Hyderabad, Telangana, India (On-Site)
6 Months ago
Animoca Brands - Senior Associate (Strategy Ops / BD & Partnerships / Investments)

Animoca Brands

Dubai, Dubai, United Arab Emirates (Remote)
1 Month ago
Animoca Brands - Project Manager

Animoca Brands

Hong Kong (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world.


Founded in 1998 with its headquarters in Shenzhen, China, Tencent's guiding principle is to use technology for good. Our communication and social services connect more than one billion people around the world, helping them to keep in touch with friends and family, access transportation, pay for daily necessities, and even be entertained.


Tencent also publishes some of the world's most popular video games and other high-quality digital content, enriching interactive entertainment experiences for people around the globe.


Tencent also offers a range of services such as cloud computing, advertising, FinTech, and other enterprise services to support our clients' digital transformation and business growth.


Tencent has been listed on the Stock Exchange of Hong Kong since 2004.

View All Jobs

Get notified when new jobs are added by Tencent

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug