Program Manager - Partner Performance & Retention
Job Summary
Job Description
Exabeam is a cybersecurity leader providing an AI-driven platform for threat detection, investigation, and response (TDIR). The company is seeking a data-driven Program Manager to join its Global Partner Program Office. This role will focus on partner performance analytics, retention strategies, and program compliance. Key responsibilities include developing performance dashboards, analyzing partner data for trends and improvements, designing and executing retention programs, monitoring partner satisfaction, ensuring compliance with program policies and contractual obligations, managing deal registration, and supporting partner portals and tools.
Must have:
- Bachelor's degree in Business, Computer Science, or related field
- 3+ years of experience in program management, channel operations, or related roles
- Strong analytical and problem-solving skills
- Proficiency in data visualization tools and CRM systems
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively in a fast-paced environment
7 skills required
Job Details
About Exabeam
Exabeam is a global cybersecurity leader that delivers AI-driven security operations. High-integrity data ingestion, powerful analytics, and workflow automation power the industry’s most advanced self-managed and cloud-native platform for threat detection, investigation, and response (TDIR). With a legacy rooted in SIEM, UEBA, and AI innovation, Exabeam empowers security teams around the world to combat threats, mitigate risk, and streamline operations. Learn more at www.exabeam.com.
Position Summary
We are seeking a data-driven and collaborative Program Manager to join our Global Partner Program Office. This role will focus on partner performance analytics, retention strategies, and program compliance. The ideal candidate will have experience in channel operations, strong analytical skills, and a passion for optimizing partner engagement and success. This role will report to the Sr Director of Global Channel Programs.
Key Responsibilities
- Performance & Analytics
- Develop and maintain partner performance dashboards and scorecards.
- Analyze partner data to identify trends, opportunities, and areas for improvement.
- Collaborate with cross-functional teams to implement data-driven strategies for partner growth and retention.
- Partner Retention & Engagement
- Design and execute partner retention programs and initiatives.
- Monitor partner satisfaction and address concerns proactively.
- Facilitate regular communication and feedback loops with partners.
- Ensure adherence to partner program policies and guidelines.
- Manage deal registration processes and track MDF ROI.
- Support the development and maintenance of partner portals and tools.
Program Compliance & Operations
- Ensure adherence to partner program policies and guidelines.
- Manage deal registration processes and track MDF ROI.
- Support the development and maintenance of partner portals and tools.
- Ensure adherence to contractual obligations, including compliance with program guidelines, certifications, and reporting requirements.
- Track partner performance against contractual terms to identify underperformance or breaches.
- Maintain partner compliance dashboards and audit trails.
- Support partner promotion processes based on performance metrics, certification levels, and strategic alignment.
- Participate in the partner deauthorization process, including documentation and communication, where necessary.
Requirements
- Bachelor’s degree in Business, Computer Science, or related field.
- 3+ years of experience in program management, channel operations, or related roles.
- Strong analytical and problem-solving skills.
- Proficiency in data visualization tools and CRM systems.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Bring your Whole Self to Work!
Diversity, equity, and inclusion are at the core of who we are. At Exabeam, we know that diverse perspectives spark innovation, improve creativity, and position our team for success. Creating a culture where all are welcomed, valued, and empowered to achieve their full potential is important to who we are today and in the future. We hire the best of the best and do not discriminate based on race, gender, age, religion, sexual orientation, identity, or other personal factors.
Exabeam and LogRhythm have merged. You can learn more about our cybersecurity powerhouse here.
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About The Company
Workplace equality and inclusion are not just words or topics for LogRhythm, they are part of our core values, beliefs, and essential to our culture. We hire the best of the best and do not discriminate based on race, gender, age, religion, sexual orientation, identity, or other personal factors. LogRhythm was built on the principals of innovation, dedication, creativity, and commitment. It is through these essential areas we were able to grow as an equal and inclusive workplace, one where our employees feel respected and safe in.
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