Quality Assurance Engineer II

About the Role

• In this role, you will be responsible for owning the quality and reliability of the solutions delivered to the clients in the US market. This role will provide you with a unique opportunity to learn in-depth about Tachyon, the only completely modern Card Processing platform. This role has a good mix of internal technical knowledge sharing and execution as well as Client interaction where you will find yourself playing a pivotal role in ensuring the success of the program and thereby contributing immensely to the Revenue and growth of the organization as a whole. You will be working alongside a small team of Solution Engineers, Program Managers, Solution Architects, Data Engineers and other functions.

Responsibilities:

• Platform understanding - Develop a deep understanding of the Tachyon platform and associated functional and technical concepts including various types of product and policy configurations, platform capabilities around integration and extension mechanisms, data transmission and data migration. Be hands-on and try out the various platform capabilities including APIs etc to build a first-hand understanding and know-how of the platform.
• Planning and strategy - Work with the Client counterparts to understand the overall scope of the program, timelines, bottlenecks etc and come up with a high-level strategy and plan to implement the Tachyon platform and convert the existing volumes from the Bank onto the Tachyon Core.
• Program execution and governance - Contribute heavily to the overall program execution. Ensure all the rituals are followed religiously, risks are identified well in advance and called out, work on the mitigation plans, and ensure that the async updates are shared with relevant stakeholders without fail. Participate in the daily and weekly cadences as well as the governance calls with the senior client counterparts.
• Test Planning: Develop comprehensive test plans and strategies based on project requirements, risk analysis, and industry best practices.
• Test Case Design: Create detailed test cases covering functional, non-functional, and regression testing scenarios for banking applications, including credit card issuing systems, Postman API suite, mobile banking apps, and payment gateways.
• Test Execution: Execute test cases manually or using automated testing tools to identify defects, inconsistencies, and performance issues in banking software. Conduct integration testing, system testing, and end-to-end testing as needed.
• Defect Management: Report and track defects using issue-tracking systems, collaborate with development teams to investigate and resolve issues, and verify bug fixes during regression testing cycles.
• Documentation: Maintain test documentation, including test plans, test cases, test reports, and defect logs, to provide comprehensive coverage of testing activities and outcomes.
• Training - Go through the courses that are part of the training curriculum and build your understanding of the Tachyon Platform and its various modules.

Skills:

• Data-oriented
• Bias for action
• Logically strong first principles thinker
• Excellent written/verbal communication and interpersonal skills especially with external stakeholders
• Excellent interpersonal, organizational, leadership and mentoring ability
• Rigorous attention to detail
• Ability to thrive in ambiguous business environments and scale with limited resources
• Ability to comprehend complex technical products/solutions and prepare appropriate test cases
• Strong stakeholder relationship management skills – able to influence and manage the expectations of senior executives internally and externally.
• Hands-on, i.e. ‘roll-up-your sleeve’ attitude

Experience and Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• At least 4-5 years of experience in software quality assurance, testing, and test automation.
• Familiarity with testing methodologies, tools, and best practices.
• Strong analytical and problem-solving skills.

Life At Zeta

At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy is ‘People Must Grow.’ We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals.

#LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Zeta is the place to be! Explore the life at zeta

Zeta is an equal opportunity employer.

At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.