Research Analyst

Role: Research Analyst
Location: Kuala Lumpur, Malaysia
Job type: Full time, permanent
Working arrangement: Hybrid

Why QS?

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.

We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive.

As a Research Analyst, this is what you’ll be doing:

We are looking to hire a reliable, organised and data-oriented Research Analyst to assist with 
our annual programme of thought-leadership surveys targeting a series of academic, employer and student audiences. These surveys are a vital strategic asset to the team and as such, ensuring they are run effectively will form a key part of the role. The role will sit within the newly formed Insights Team and will report into the Insights Manager, supporting them with the delivery of high-quality survey data. The primary focus of the position will be to assist with the delivery and implementation of the annual survey programme and in overseeing the translations for these surveys. Part of this will require liaising with internal staff members and engaging in an extensive testing process to ensure these translations are incorporated into the survey scripts successfully. A further objective will be to operationalise the distribution of these surveys via emailing campaigns in the Acoustic platform; liaising with team members to organise and clean contact lists, approve emailing campaigns, and evaluate their success. The ideal candidate will have experience of working in market research and survey design combined with a willingness to acquire new skill sets and strong attention to detail. 

Role responsibilities:

• Capacity to troubleshoot all our thought leadership surveys, incorporating feedback from 
  team members while also ensuring a positive respondent experience.
• Project manage survey translations: generating translation guides, identifying contributors within the company and implementing translations in the survey.
• Organise email campaigns for survey distribution, ensuring these are effectively set up and evaluating campaign performance to maximise response rates.
• Liaise with team members to respond to external queries related to the surveys and 
  escalate where necessary.
• Any other duties that fall within the scope and purpose of the role. 
  
  

Key skills and experience:

We’d love to hear from you if you have most, or all of the following:

• Strong attention to detail with a commitment to ensuring high quality data.
• Good organisational skills, with the ability to manage multiple tasks and deadlines.
• Excellent communication skills, backed up by a commitment to good customer service.
• Strong team-work ethic, able to learn from other team members and incorporate constructive feedback autonomously.
• Ability to take the initiative and to proactively suggest solutions when problem-solving.
• Experience working with survey design and translations is preferable.
• Experience working with email marketing campaigns is preferable.
• Intermediate excel skills.
  
  

Please note, if you don't meet all the criteria but believe you have the skills and passion to thrive in this role, we encourage you to apply.

So, who are we and what do we do?

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.

We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.

Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.

Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.

With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?

We take investing in our people very seriously.

As standard you will have: 

• Competitive base salary  
• Access to an annual bonus scheme (for qualifying roles only) 
• 20 days annual leave, plus public holidays 
• Generous maternity and paternity leave  
• Access to an Employee Assistance Programme (EAP) and MiCare health 
• A vibrant social environment and multicultural and multinational culture 

But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset: 

• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation  
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally 
• Access to a variety of diversity and inclusion initiatives and groups  
• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event 
• Support for volunteering and study leave  
• Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips  
• Options to join our outstanding global Mentorship programme      
• Brand new breakout and relaxing spaces in office  

Like what you’ve heard? Great, apply now! 

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.  

Equal opportunities  

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.