Sales Engineer II

Your Role

As a Sales Engineer, you’ll own running demos and proof of concepts, including the gathering of success criteria, system configuration, admin training, user training, and troubleshooting. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements.  You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers. 

This position reports to our Manager, Sales Engineering - Partners, with preferred working hours dependent on the location of the Sales team. This role will require 50% international travel.

Dialpad’s Sales Engineers will contribute to our Sales team by building technical relationships with prospects, delivering compelling product demonstrations, and running high-touch proof of concepts.  In this role, our Sales Engineers will help businesses solve complex communications problems felt by everyone around the world.

Dialpad’s Sales Engineering team plays an essential role in providing pre-sales technical support for all Dialpad products and services. This team aligns closely with Sales, Product, Engineering, Customer Success, and Support, as well as all levels of management on customer accounts.

What You’ll Do

• Own product demonstrations and deliver high-touch proof of concepts.
• Learn the many technical tools the Sales Engineering team uses to test network environments.
• Complete a Sales Engineering Demo Certification.
• Partner with the Sales team throughout the entire sales process.

Skills You’ll Bring

• Minimum 3 to 5 years of customer-facing experience working as either a Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant, or similar roles.
• A technical curiosity and excitement about delivering a technology solution that makes work better.
• Dabbles in scripting languages such as JavaScript and Python.
• Strong written and verbal communication skills, as well as interpersonal skills, with a focus on rapport-building, listening, and questioning skills.