Senior Customer Support Consultant (Asset Servicing)

Who We Are:

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients

Why this is important to us: 

SimCorp is experiencing a substantial increase in business globally and to support our growth we are looking for a Senior Business Consultant. In this key role you will work with all our clients across the world and provide business support and solutions to overcome issues encountered by these clients. You will also prepare examples for our developers to work on in our internal systems in case of code defects and cooperate with them to resolve the issues. 

This interesting job offers you an opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a diverse and fast-growing environment for an international company with a significant growth potential and career opportunities. If you want to contribute to our growth and develop in a professional environment - grow with us!

What you will be responsible for: 

• Ensuring the daily production of the Asset Service Hub which bidirectionally exchanges data from third parties (e.g., custodians, brokers, asset managers, fund administrators etc.), the client and SimCorp’s Dimension platform
• Facilitating the root cause analysis for issues through collaboration with the internal and external teams
• Working with external partners’ helpdesks to analyze issues in the SWIFT and non-SWIFT data flows
• Working directly with several internal teams to analyze issues
• Working directly with the third parties to clarify issues
• Monitoring the cases in the ticketing system (currently SalesForce)
• Resolving tickets, including change requests
• Continuously identifying opportunities to improve the production support process and documentation of best practices, with a focus on enhancing efficiency and the overall customer experience
• Providing guidance to junior team members, acting as a multiplicator

What we value:

• Good experience with post trade settlement processes of the buy side
• Understanding what order executions, settlements and reconciliations are
• Knowledge what a SWIFT messages (MT and MX) are and their contents
• Thorough experience in general interfacing, data mapping and information flow issues
• Understanding of general testing processes and requirements in a project
• Experience in production support within asset management / asset servicing industry (SimCorp Dimension or equivalent)
• Experience working for either a custodian or asset servicer in a similar role
• Insight into the business and the IT side of the asset processing world
• Ability to work both freely and collaboratively within global teams
• Ability to navigate in an environment with missing/incomplete information and manage discrepancies
• Communication skills to handle personal, specific business communication
• Fluent in business and technical English

Others:

• APAC shift
• Hybrid working arrangement (2x/week)

Benefits:

SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since we operate in 30+ offices worldwide, the benefits package may vary from country to country.

Take advantage of this section and indicate the most-valued benefits for candidates, considering training and certification, as well as benefits that can improve a candidate's work-life balance, such as flexible hours, vacation time, work-from-home options, etc. Please note that this may not be possible for multiple location postings due to the difference in benefits.

Next steps:

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks. 

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

**SimCorp Manila proudly announces that its Manila Delivery Center has been officially certified as a Great Place To Work for the second consecutive year – Apr25-Apr26 This certification underscores SimCorp's effort to cultivating a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees

**We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.**

 #Li-Hybrid