Senior Global Technical Training & Development Scientist

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Position Summary:
Seeking an expert in NGS who is energized by sharing knowledge and best practice. With a focus on customer experience, the candidate will assess the performance needs of internal support staff and customers and design, develop, and implement instructional solutions that enhance their ability to use our leading-edge products. Develop technical courses, contribute to on-line learning programs, and evaluate the effectiveness of instructional programs. Collaborate closely with internal experts to acquire technical guidance and best practice know-how and continuously update training curricula. 

Responsibilities:

• Serve as lead instructor for new product training and conduct train the trainer sessions to certify regional instructors
• Represent Commercial Training on new product implementation teams and prepare global training strategy and plan
• Conduct needs analyses for target audiences that deal mainly with library preparation protocols, instrument operation, software, and troubleshooting best practices associated with Illumina’s next-generation sequencing and microarray technology products
• Design and develop training materials dealing with nucleic acid sample preparation, sequencing, genotyping, advanced data analysis, and instrument set-up, operation, and maintenance
• Develop instructor-led training courses for internal and external customers that include technical presentations, demonstrations, lab exercises, technical Q&A sessions, and assessments
• Prepare for technical training courses by acquiring necessary supplies, setting-up instruments and support equipment, and coordinating prerequisite tasks with prospective participants
• Continuously update course materials to keep pace with rapidly evolving technology and products
• Evaluate the effectiveness of training activities and implement improvement measures as appropriate based on findings/feedback
• Develop and improve key company processes that support our mission of building a world-class customer support organization

Requirements:

• Illumina library prep experience and/or multiomics experience highly desired
• 3 years biotech/pharma experience preferred,
• Prior experience with DNA sequencing or microarray technologies,
• Experience creating presentations or instructional materials such as PowerPoint
• Strong organization skills, including ability to rapidly balance priorities in a fast-pace environment,
• Ability to work collaboratively and communicate effectively in a highly matrixed global organization,
• Outstanding interpersonal skills,
• Clear vision of and commitment to providing outstanding customer service,
• Must be willing to travel up to 10%

Education:

• PhD or M.S. in Biochemistry, Molecular Biology, Bioinformatics, or Genetics required + 3 years technical work and/or technical training experience or B.S. + 5 years technical work and/or technical training experience.

The estimated base salary range for the Job Sr Global Technical Training & Development Scientist role based in the United States of America is: $96,500 - $144,700. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.

At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.