Senior Product Manager

Job Type

Full-time

Description

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

Birdeye is a leading platform that empowers businesses with tools to manage and improve their online reputation, social presence & engagement, customer experience, and growth. We provide innovative solutions that enable businesses to connect with their customers, gather insights, and drive sustainable growth.

We seek a Senior Product Manager to join our dynamic Product team. This role is critical in driving our product strategy, focusing on creating a platform that would connect companies with local customers through search, discovery, engagement and conversion. The ideal candidate will possess a strong blend of strategic thinking, analytical skills, user-centric product development with experience in a high-growth SaaS or B2B company having customers in the US. Experience in managing a Listings or a SEO product will be preferred

What You'll do?

Birdeye is a leading platform that empowers businesses with tools to manage and improve their online reputation, social presence & engagement, customer experience, and growth. We provide innovative AI-driven solutions that enable businesses to connect with their customers, gather insights, and drive sustainable growth.

We seek a Senior Product Manager to lead our AI Chatbot initiatives. This role is pivotal in leveraging advanced AI technologies, including Generative AI (GenAI) and custom Large Language Models (LLMs), to create a state-of-the-art chatbot experience. The ideal candidate will have a strong blend of strategic thinking, analytical skills, and a deep understanding of AI- centric product development. This role will focus on integrating the latest AI models and technologies to enhance user engagement, deliver exceptional customer experiences, and drive business growth.

• Product Strategy: Develop and execute a comprehensive product strategy that aligns with Birdeye’s growth objectives.
• Roadmap Development: Define and manage the product roadmap, prioritizing features and initiatives based on business impact and data analysis.
• AI Integration: Collaborate with data scientists and engineers to integrate cutting-edge AI technologies, including Generative AI models and custom LLMs, into the chatbot, enhancing its capabilities and performance.
• Cross-Functional Collaboration: Work closely with engineering, design, marketing, and sales teams to ensure seamless product development and launch.
• Data analysis: Conduct user research and leverage data analytics to gain insights into user behavior and preferences.
• Experimentation: Design and run A/B tests and other experiments to validate hypotheses and optimize chatbot performance.
• Market Analysis: Stay informed about industry trends, competitive landscape, and emerging technologies to inform product decisions.
• Metrics and Reporting: Define key performance indicators (KPIs) and regularly report on product performance, making data-driven recommendations for improvement.
• Data Review: Review and provide feedback on annotated data to ensure the quality and accuracy of AI model training datasets.
  
  
  

What do we need?

• Strategic Thinker: Ability to see the big picture and align product initiatives with business goals.
• Analytical Mindset: Strong data analysis skills with the ability to interpret complex data sets and make informed decisions.
• AI Expertise: Deep understanding of AI technologies, including Generative AI, custom LLMs, and natural language processing (NLP).
• User-Centric: Deep empathy for users, with a passion for solving their problems and enhancing their experience.
• Collaborative: Excellent communication and interpersonal skills, with a proven track record of working effectively in cross-functional teams.
• Innovative: Creative problem solver who can think outside the box and drive innovation.
• Results-Oriented: Strong focus on achieving measurable outcomes and driving continuous improvement.
• Leadership: Ability to inspire and lead teams, fostering a culture of collaboration and high performance.
  
  
  

Requirements

• Bachelor’s degree in a relevant field; MBA or advanced degree preferred.
• 8+ years of product management experience, with a focus on AI and chatbot technologies.
• Proven track record of successfully managing and launching AI-driven products in a fast- paced environment.
• Experience with A/B testing, user research, and data analytics tools.
• Experience with project management and roadmap management tools.
• Strong understanding of AI, including Generative AI models, custom LLMs, machine learning algorithms, NLP, and product-led growth principles and strategies.
• AI Skill Sets and Technologies: Proficiency in natural language processing (NLP), machine learning algorithms, Generative AI models (e.g., GPT-4, Gemini), chatbot frameworks (e.g., Dialogflow, Rasa), and cloud services (e.g., AWS, Google Cloud). Ability to review and provide feedback on annotated data.
  
  
  

Why You'll Join Us:

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen