Senior Research Manager

Job Title: Senior Research Manager

Location: Amsterdam
Type: Fulltime
Experience: 5+ years
Start: Immediate
Language: Business English, any foreign language skill is a plus

About Newzoo

Newzoo’s mission is to provide our clients with the best tools, data, and guidance to thrive in the games market. Driven by this, we have become a trusted partner for some of the world’s largest games, entertainment, technology, and media companies. We have also become one of the most quoted and respected brands in games data and games market research. Currently we are looking for an Senior Research Manager to join our Amsterdam team.

Your Responsibilities 

• Lead and/or manage all aspects of research projects, including determining the appropriate methodology, crafting questionnaires, reporting, storytelling, and delivering live presentations to clients
• Build and maintain strong relationships with key clients, actively engaging with them throughout the project lifecycle and beyond to ensure satisfaction and ongoing collaboration
• Ensure projects meet both organizational goals and exceed client expectations, maintaining a strong focus on client satisfaction
• Lead the creation of compelling client proposals, aligning them with client goals and emphasizing Newzoo’s unique value proposition. Confidently pitch these proposals during client calls with minimal support from senior team members
• Oversee supplier relationships and communications throughout each project, ensuring high-quality results and smooth operations
• Mentor and guide junior team members on project management strategy, storytelling, and client service
• Keep up-to-date on gaming & market research industry trends
  

Your profile

• 5+ years of experience in market research, with a focus on quantitative research (qualitative experience is a plus).
• Client-service driven, with a passion for building long-term relationships and ensuring clients are continuously satisfied and feel valued.
• Proven expertise in leading and executing quantitative research projects from start to finish, including research design, questionnaire writing, reporting, and client presentations.
• Strong ability to manage multiple projects simultaneously, ensuring timely delivery and high-quality results while maintaining a keen focus on client satisfaction.
• Exceptional client communication skills—comfortable leading client meetings, presenting results, and ensuring clients’ needs and expectations are met throughout the project.
• Advanced proficiency with MS Office Suite (Excel, PowerPoint) and a strong knowledge of analysis software (e.g., Q, Askia, SPSS), with a willingness to master new tools such as Q.
• Flawless written and spoken English; additional languages are a plus.
• Attention to detail, time management, and organizational skills that ensure projects stay on track and clients stay informed.
• Comfortable working in a fast-paced, deadline-driven environment, with the ability to adapt to changing client needs.
  
• A team player who thrives in a collaborative environment and can guide and support others in client management practices.
• Passion for gaming and a strong knowledge of the gaming industry (or willingness to learn) is a must.

Our offer

Be part of a fast-growing, ambitious, young, and energetic team with ample opportunities to grow within the company.

• Full-time job based in our Amsterdam office, we are a hybrid working company and value work/life balance;
• The ability to work directly with industry leaders helping to shape the future of games, hardware, media, and tech;
• Join a fast paced & fun loving company
• Personal Development Budget, opportunity and tools to develop your skills, apply your unique talents, and shape your future career;
• Be part of our unique team events, we love to spend time together, celebrate our success and do team building activities together;
• Visit important games events, stay on top the market and emerge yourself in everything gaming;
• Health benefits participation;
• Mental benefits, unlimited access to OpenUp platform that supports our mental well-being;
• Pension plan, we contribute towards your future;
• And more…

Interested?

Please upload your CV/resume and motivation letter explaining why Newzoo, what makes you perfect for this position and your quirks!