Senior Software Engineer - Omnichannel, Cloud and Infrastructure

About Dialpad
Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role
As a Senior Engineer, you will lead complex projects, mentor other engineers, and drive the architectural direction of our platform. You’ll work closely with product managers, DevOps, and other engineering leaders to ensure reliability, performance, and scalability across our systems.

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud-native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently. 

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

This position reports to our Senior Engineering Director and has the opportunity to be based in our Buenos Aires, Argentina Office.

What You’ll Do

• Design and implement highly scalable, reliable, and secure backend services and APIs.
• Drive architectural decisions and long-term technical strategy for cloud-native backend systems.
• Collaborate across teams to define service boundaries, data models, and integration patterns.
• Lead the management and optimization of systems in cloud environments (AWS, GCP, Azure).
• Set best practices for code quality, testing, monitoring, and deployment.
• Mentor and coach engineers, helping to elevate the technical bar across the organization.
• Proactively identify and resolve performance bottlenecks, scalability issues, and technical debt.
• Evaluate and introduce new technologies and tools to improve system performance and developer productivity.

Skills You’ll Bring

• 8+ years of backend engineering experience, with 2+ years in a lead-level role.
• Strong proficiency in modern backend languages (e.g., Java, Python).
• Deep experience with cloud infrastructure (AWS and GCP) and cloud-native design patterns.
• Proven track record in designing and building distributed systems at scale.
• Solid understanding of containerization and orchestration (Docker, Kubernetes).
• Familiarity with infrastructure-as-code (Terraform, CloudFormation, etc.).
• Experience with CI/CD pipelines, observability tools, and monitoring systems.
• Excellent communication and collaboration skills.
• Familiarity with event-driven architectures (Kafka, Pub/Sub).
• Exposure to serverless computing and microservices best practices.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. 

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.