Paytm is seeking a Service Team Lead for QR Sales to manage a team of 15-20 Field Service Engineers (FSEs). The role involves SLA management for ticket closure of proactive and reactive merchant issues, primarily device-related. Responsibilities include material management from hub to FSE, encompassing forward and reverse logistics, upselling skills, acting as an analytical and data manager, and possessing a trainer mindset. The ideal candidate will have a strong service background, preferably in industries like DTH, Broadband, or Consumer Electronics, with local market knowledge and a solid understanding of stock handling and inventory management.