Site Reliability Engineer
Job Summary
Job Description
The Site Reliability Engineer will be responsible for building, maintaining, and operating the infrastructure platform for all Ookla services. This includes supporting a massive-scale dynamic infrastructure relied upon by hundreds of millions of users globally. The role involves focusing on systems performance, scalability, reliability, observability, and security to improve the internet experience for users. Responsibilities include maintaining a distributed, global ecosystem, supporting transactional database infrastructure, building and supporting data stream processing, and providing architectural and operational support to software engineers.
Must have:
- 4+ years of systems/platform engineering experience
- Experience building globally-distributed systems
- Strong understanding of security best practices
- Experience with Infrastructure as Code: Terraform, Cloudformation
- Experience with branching and merge source code configuration management: Git, Github
- Experience with configuration management systems such as Chef or Ansible
- Experience with container-based architectures including Docker, Kubernetes
- Proficiency in one or more high-level programming languages
- Experience with AWS and other Cloud infrastructure platforms
- Comfort writing SQL queries and analyzing query performance
- Comfortable working with new technologies in a changing environment
- Strong verbal and written communication skills
- Strong time management skills and a self-driven work ethic
Perks:
- Flexible work environment
- Educational opportunities
- Anti-racism and LGBTQIA+ resource libraries
- Team activities
Job Details
Description
Ookla® is a global leader in connectivity intelligence, offering unparalleled network insights through the combined expertise of Speedtest®, Downdetector®, RootMetrics®, and Ekahau®. Ookla’s complementary datasets combine crowdsourced and controlled, public and private collection methods, QoS and QoE metrics, and more to unlock correlations and actionable insights — helping organizations optimize networks, enhance digital experiences, and create better connected experiences for end-users.
Our team is a group of people brought together through passion and inspired by possibility. We are looking for team members who love solving problems, are motivated by challenges, and enjoy turning clever ideas into exceptional products. When you work for us, you are using Ookla data and insights to advance our mission of better connectivity for all.
We are looking for a highly capable engineer to join our Platform and Site Reliability engineering team. You will be responsible for building, maintaining and operating the infrastructure platform on which all Ookla services are built. In this role, you will build, maintain, and support a massive-scale dynamic infrastructure that is relied on by hundreds of millions of users around the world. You will obsess over systems performance, scalability, reliability, observability, and security. Most importantly, you will help deliver critical application functionality and help make the internet experience better for our users to help us achieve our goal of better connectivity for all.
We are committed to providing you a flexible work environment where individuality, fun, and talent are all valued equally. If you consider yourself innovative, adept at collaboration, and you care deeply about the work you do, we want to talk!
Expectations for Success
- Maintaining a distributed, global ecosystem of thousands of cloud instances, containerized workflows, serverless applications, Linux servers, and associated infrastructure supporting billions of requests daily.
- Maintaining transactional database infrastructure using MySQL, PostgreSQL, and managed services such as RDS/Aurora.
- Supporting the use of NoSQL data storage engines such as DynamoDb and MongoDB.
- Building and supporting data stream processing with Kinesis or Kafka.
- Supporting data engineering and big data toolchains such as Spark.
- Supporting production systems in a 24x7x365 environment, including on-call responsibilities.
- Providing architectural and operational support to software engineers in a wide variety of focus areas.
- Support software and data engineering teams and guiding operational best practices.
- Implementation and oversight of security programs including vulnerability remediation, patch management, IDS/IPS, penetration testing, and interfacing with our corporate InfoSec team.
- Supporting the development to production code deploy pipeline for a range of production applications.
- Providing the tooling and guidance for the software and data engineering team to implement our monitoring and observability best practices.
- Assisting development teams with troubleshooting.
Requirements:
We are looking for the right person, not the exact list of requirements. If you believe your life experience has prepared you for similar challenges, we’d like to hear from you.
- 4+ Years Systems/Platform engineering experience
- Experience building globally-distributed systems
- Strong understanding of security best practices
- Infrastructure as Code: Terraform, Cloudformation
- Branching and Merge based Source Code Configuration Management: Git, Github
- Configuration management systems such as Chef or Ansible
- Container-based architectures including Docker, Kubernetes
- Proficiency in one or more high level programming languages such as Typescript, Go, Python, PHP, Ruby, Java, etc.
- Experience with AWS and other Cloud infrastructure platforms
- Comfort writing SQL queries and analyzing query performance
- Comfortable learning and working with new technologies in an ever-changing environment
- Strong verbal and written communication skills
- Strong time management skills and a self-driven work ethic
You will have the best hardware, software, and tools available for you to do your work, and we provide excellent flexibility for working remotely as time and responsibilities allow. To promote your success and growth we offer educational opportunities, and anti-racism and LGBTQIA+ resource libraries, team activities, and many more.
If you’re passionate about joining the work we’re doing, we welcome your application and encourage applicants with both traditional and non-traditional experience that makes them an excellent candidate for the role. We strongly believe diversity of all kinds makes us better. We are an equal opportunity employer actively working to build an inclusive workforce at all levels of the company. [Read our latest diversity report from our parent company here.] Ookla is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law.
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