Software Engineering Manager

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Role Overview

As an Engineering Manager based out of our technical center of excellence in Vancouver, you will be working alongside a group of passionate and talented teams. You will be instrumental in leading the Development Productivity team and will evangelize and champion a portfolio of cutting-edge AI-driven tools (e.g., Cursor, Windsurf, AccelQ) designed to boost our developers’ effectiveness. You’ll leverage your strong communication and presentation skills to gain buy-in from diverse stakeholders, demonstrate ROI, and foster adoption across our global teams. If you thrive on bridging the gap between technical capabilities and business outcomes, and you love engaging with people to influence and inspire, we want to hear from you.

Key Responsibilities

1. Team management

• Develop a high-performing team that is capable of executing your team’s roadmap
• Work with your team on breaking down projects into deliverable tasks and documenting results
• Collaborate cross-functionally with Product, Design, internal engineering teams, and senior leadership across the company to understand the challenges our business faces, identify the most impactful opportunities, and craft a roadmap for the team
• Give feedback and support team members to make technical decision for their projects
• Coach and support your direct reports in their career growth and development goals

2. Tool Evaluation & Implementation

• Research, evaluate, and pilot new AI-powered tools that enhance code quality, collaboration, and time-to-market.
• Collaborate with product, QA, and engineering teams to integrate selected tools seamlessly into our workflows.
• Use data-driven insights to measure impact, determine ROI, and guide future adoption decisions.

3. Technical Evangelism & Advocacy

• Serve as the internal “sales engineer” for productivity solutions, showcasing features, benefits, and best practices.
• Deliver compelling demos and presentations to get buy-in from leaders and end-users alike.
• Maintain excitement and momentum around AI-enabled innovation through webinars, newsletters, or community-of-practice sessions.

4. Consultative Engagement & Relationship Building

• Act as a trusted advisor to internal stakeholders, understanding their pain points and recommending tools that address real business needs.
• Foster strong relationships with tool vendors, ensuring we’re always at the forefront of new product developments and beta opportunities.
• Develop feedback loops to capture and incorporate user input, making sure our solutions continually evolve.

5. Training & Enablement

• Create and deliver training materials, onboarding guides, and workshops to empower teams to use new tools effectively.
• Offer ongoing support and one-on-one coaching to teams, ensuring maximum impact and user satisfaction.
• Document lessons learned, best practices, and success stories to scale adoption across geographies.

6. Global Collaboration & Travel

• Collaborate with distributed teams in Vancouver, Budapest, and Bangalore, tailoring approaches to each region’s cultural and operational nuances.
• Travel from time to time to provide hands-on sessions, build in-person relationships, and deepen team engagement.

7. Continuous Improvement & Metrics

• Track usage metrics and qualitative feedback to assess the success of each adoption initiative.
• Leverage analytics to identify areas of improvement, iterate on solutions, and showcase tangible productivity gains.
• Stay informed on emerging trends in AI, DevOps, and agile development to keep our teams ahead of the curve.

Qualifications & Experience

• Educational Background: Bachelor’s or Master’s in Computer Science, Software Engineering, or related field. Equivalent experience is welcome.
• Management experience
• 3+ years of experience in engineering management and delivery in an Agile environment, with a track record of building high-performing teams
• Knowledge of engineering practices and patterns for the full software development lifecycle, including coding standards, code reviews, source control management, build processes, testing, and production operations
• Experience partnering with Product or Program Management teams
• Experience in recruiting, hiring, mentoring/coaching and managing software or Developer Productivity engineers
• Excellent communication and teamwork skills
• Passion for developing talent and creating a culture that promotes learning, embracing ambiguity, and authenticity
• Passion for learning and sharing your knowledge with others in your team or department
• Technical Expertise:
• Familiarity with software development pipelines, DevOps practices, and AI/ML-based tools.
• Experience in evaluating and implementing development or QA tools in a hands-on capacity.
• Sales Engineering / Evangelism Skills:
• Excellent presentation and communication abilities, comfortable speaking in front of both technical and non-technical audiences.
• Strong track record of influencing stakeholders, winning buy-in, and illustrating ROI.
• High energy, extroverted, and passionate about driving organizational change.
• Project Leadership:
• Capable of leading cross-functional initiatives in a fast-paced environment.
• Solid organization and time-management skills to juggle multiple pilots or rollouts simultaneously.
• Global Mindset:
• Experience collaborating with international teams, embracing cultural differences, and adapting to varied time zones.
• Openness to traveling periodically to meet with teams in person, conduct trainings, and champion adoption.

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}