Sr. Director, Enterprise & Operational Risk Management

About Visa’s Enterprise Risk Management Team

Visa’s Enterprise Risk Management (ERM) team is responsible for maintaining the company’s risk frameworks and standards, Risk and Control Self-Assessment (RCSA) program, and partnering with corporate functions to proactively identify, assess, and manage risk. We drive a culture of risk awareness and continuous improvement, ensuring the highest standards of operational excellence and regulatory compliance.

Position Overview

As Senior Director, Enterprise Risk Management, you will lead a global team of risk business partners supporting Client Services, Compliance & Legal, Data Privacy, and Finance corporate functions building out risk profiles inclusive of all risk types across the risk management lifecycle. You will own the global RCSA program and control testing executing against the RCSA 2.0 vision and champion operational risk management best practices across all regions and functions.

This is a high-impact, visible leadership role, responsible for strengthening Visa’s risk culture and enhancing our global risk management capabilities.

Key Responsibilities

Risk & Control Self-Assessment (RCSA) Program Management and Continuous Improvement

• Execute against the RCSA 2.0 vision driving stronger outcomes for the business and strengthening the overall output.
• Lead and scale the global RCSA program, including program management, control testing standards, and continuous improvement initiatives.
• Provide key operational risk insights, top risks, themes, to drive stronger environment.
• Drive manual to automated control conversion.
• Develop and deliver effective training programs for both 1st and 2nd line risk teams, ensuring consistent understanding and application of RCSA procedures worldwide.
• Simplify and clarify procedures and control testing guidelines, ensuring clear accountabilities and fit-for-purpose training.
• Ensure readiness for FBA and internal audit exams.
• Integrate RCSA processes with other risk initiatives, such as Business Impact Assessments, to deliver stronger insights and a seamless risk management experience for the 1st line.
• Leverage AI/GenAI to automate control testing, improve risk and control statements, and streamline process mapping.
• Identify and analyze operational risk incidents, root causes, and mitigation strategies, ensuring alignment with RCSA and audit findings.
• Accelerate horizontal and regional RCSA execution.

Stakeholder Engagement & Communication

• Build relationships with business leaders, risk partners, and global stakeholders to embed risk management practices into business processes.
• Partner with regional risk teams to implement and execute an approach for regional RCSAs in collaboration with regional risk leadership.

Leadership & Team Development

• Attract, hire, and develop top talent; foster a high-performing, globally distributed team.
• Provide ongoing coaching, mentorship, and training to uplift team capabilities strengthening the quality of the RCSAs and the insights to the corporate functions teams.
• Set clear objectives, remove obstacles, and empower the team to achieve ambitious goals.
• Identify key opportunities for the Center of Excellence to own to help accelerate the ERM vision.
• Coach team members to execute and ensure 100% compliance against enterprise risk frameworks, standards, and overall risk management lifecycle.

Risk Business Partnering

• Serve as a strategic risk advisor to corporate functions, helping build risk profiles and address key risks impacting Visa’s long-term 2030 strategy.
• Partner with 1st line and risk leaders to ensure robust controls and effective challenge of RCSA outcomes.
• Partner with compliance organization on Global Substantive Compliance Area (SCA) Programs

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• Prior experience at Visa highly desirable.
• 10+ years’ experience in enterprise risk management, operational risk, or compliance risk, preferably in a global organization.
• 5+ years’ experience managing and developing high-performing teams.
• Experience leveraging Artificial Intelligence (especially GenAI) in risk management processes and/or risk management lifecycle.
• Team leadership and analytical problem-solving experience with a strong focus on quality assurance of output
• Excellent written and verbal communication and interpersonal skills – able to adapt and deliver for different audiences
• Great attention to detail and the ability to prioritize and deliver in a fast paced and dynamic environment with a high degree of personal accountability, quality, accuracy, integrity and trust
• Able to advance multiple initiatives simultaneously. Organized and structured in thinking and approach to work
• Positive, proactive and solution oriented – a problem solver who finds ways to overcome challenges and get things done
• Takes full ownership of assigned responsibilities and delivers on time-sensitive requests
• Has initiative and is driven to go beyond the minimum requirements, not a -check-the-box- mentality
• Exercises good judgment - understands when/whom to ask for guidance, and when to make independent decisions
• Can manage multiple assignments, but with a keen sense of priorities and focus on what is important
• A team player who Builds and maintains strong cross-functional partnerships, and works well with people of varying backgrounds, expertise levels and personalities, and builds partnership.
• Fluent in English (verbal and written). Working knowledge of other languages would be a plus.
• Proficient with Microsoft Power Point, Excel, Word and Outlook

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.