Sr Product Manager II - Identity Observability

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

• Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.

• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.

• Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

The Commerce, Growth & Identity (CGI) team is dedicated to three business-critical areas at Disney that will help transform its media business. They create seamless user experiences for consumers who can choose from a wide range of subscription plans, enabling more choice and flexibility. The CGI team is also focused on building innovative and cutting-edge capabilities that will drive subscriptions, engagement, and monetization across Disney’s streaming and digital products.

Job Summary:

Join the Magic of Disney: Lead Observability for Identity Services! At The Walt Disney Company, we don't just create experiences—we create magical moments for every guest, fan, subscriber and viewer who interacts with our brands. The Identity Product team is at the heart of this, powering the entire journey from registration to privacy choices, and we're looking for an Observability Product Manager to help us maintain the reliability of the Identity systems. In this role, you'll be the driving force behind our service reliability strategy, ensuring that our identity services—like login, registration and account management—run smoothly. You'll have the opportunity to implement an advanced observability program, building a world-class system for monitoring and proactively detecting issues. With your work, millions of Disney guests worldwide will enjoy flawless interactions with our identity solutions, enabling guests to engage with their favorite experiences from Disney+ streaming to theme park ticketing. By enhancing the performance and reliability of these critical identity systems, this role will ensure that guests are always ready to interact with the magic Disney offers.
 

Responsibilities:

• Define and implement a comprehensive observability vision across Identity, ensuring the stability and performance of Disney's identity services

• Build dashboards that provide real-time views of service health, enabling immediate detection and resolution of potential issues

• Establish a proactive alerting system that flags critical incidents before they impact guest experiences, minimizing downtime

• Create a standardized observability framework that allows for a holistic view of service ecosystems, identifying risks early and enhancing overall reliability

• Partner with Engineering and Program to resolve incidents quickly, troubleshoot system issues, and contribute to the long-term resilience of services

• Contribute to the development of long-term strategies that ensure consistent service reliability, and help define the product roadmap to continue delivering magical guest experiences

• Demonstrates a proactive approach by anticipating challenges, identifying opportunities, and driving initiatives to enable effective outcomes

Qualifications:

• Bachelor's degree and/or equivalent work experience

• A minimum of 7 years of experience as a Product Manager, with a proven track record of success in building and executing observability strategies

• Working knowledge of Datadog or similar observability tools, and a demonstrated ability to use data to drive product decisions

• Strong ability to collaborate across teams, align stakeholders on product plans, and operate in a fast-paced, agile environment

• Experience working within agile software development environments, leading squads through scrum processes

• A deep appreciation for Disney’s mission to create magical experiences for guests, fans, subscribers and viewers

Preferred Qualifications:

• Extensive experience with Datadog

• A passion for working at The Walt Disney Company