Technical Writer

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. Reltio Data Cloud™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary:

As a Technical Writer, you’ll create clear, concise, and user-focused documentation for Reltio’s data and API platforms—helping users confidently adopt AI-driven features and data services

Job Duties and Responsibilities:

• Write and maintain product docs, API guides, and release notes for cloud-based apps and developer tools
• Translate complex technical concepts into simple, actionable language
• Document AI-based workflows and automation tools used across the platform
• Collaborate with engineers, product managers, and designers to improve UX through content
• Apply Reltio’s editorial and DITA standards for consistent and structured output
• Improve docs using feedback, metrics, and AI insights
• Support content creation for tutorials, how-to videos, and UI-integrated help

Skills You Must Have:

• 2 to 4 years of technical writing experience, preferably in enterprise SaaS or cloud platforms
• Strong writing and editing skills; ability to explain technical concepts clearly for diverse audiences
• Familiarity with AI/ML terminology and experience documenting AI-driven features or tools
• Hands-on knowledge of DITA, XML, or structured authoring
• Experience with tools like Oxygen XML, Confluence, Jira, Acrolinx, Snagit, Captivate, or Videate
• Ability to work independently in a fast-paced, remote-friendly environment
• Bonus: Exposure to AI-powered authoring workflows or content intelligence platforms
• Bachelor's/Master's degree relevant to functional area or equivalent experience.
• DITA/XML structured/topic-based authoring
• DITA/XML authoring tools (oXygen XML, XMetal, or similar)
• CCMS (Heretto, Ixiasoft, Paligo, or similar)
• Editorial style guides (Microsoft Writing Style Guide, Chicago Manual of Style, or similar)
• Software as a Service (SaaS), server/systems management, networking technologies, and /or cloud computing

Skills That Are Nice to Have:

• Issue and project tracking software (Confluence, JIRA, Zendesk, or similar)
• Code documentation tools (Swagger, JavaDoc, JSON, or similar)
• Style governance software (Acrolinx, Grammarly, or similar)
• Federated search software (SearchUnify, Coveo, or similar)

Why Join Reltio?

At Reltio, we believe that taking care of our employees is key to their success and well-being. Here’s why you should join our team:

• Health & Wellness:
• Comprehensive Group medical insurance including your parents with additional top-up options.
• Accidental Insurance
• Life insurance
• Free online unlimited doctor consultations
• An Employee Assistance Program (EAP)

• Work-Life Balance:
• 36 annual leaves, which includes Sick leaves – 18, Earned Leaves - 18
• 26 weeks of maternity leave, 15 days of paternity leave
• Very unique to Reltio - 01 week of additional off as recharge week every year globally

• Support for home office setup:
• Home office setup allowance.
• Stay Connected, Work Flexibly: Mobile & Internet Reimbursement
• No need to pack a lunch—we’ve got you covered with free meal.

And many more…..