Workplace Enablement Engineer - 3 (IT Network)

ABOUT TIDE

At Tide, we are building a business management  platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.

Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

ABOUT THE TEAM:

The Information Technology (IT) team is the backbone of our organization, ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment.

The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment. We are committed to minimizing disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions.

ABOUT THE ROLE:

As a Network Engineer, own the design, deployment, and optimization of our global network infrastructure with a strong emphasis on Cisco Meraki wireless, routing & switching, and cloud-based network security. You will lead initiatives to ensure high availability and performance of both wired and wireless networks across our office locations. This role is also responsible for administering Netskope Cloud Firewall and Secure Web Gateway (SWG), managing traditional UTM appliances, and collaborating closely with IT and Workplace technology teams during office builds, expansions, and network modernization efforts.

You’ll be expected to proactively identify and resolve network issues, drive automation opportunities, and contribute to a scalable, secure, and seamless user experience for employees across the organization.

Key Responsibilities

• Design, deploy, and maintain enterprise network infrastructure, including LAN/WAN, Layer 2/3 switching, and routing protocols.
• Configure, monitor, and optimize Cisco Meraki wireless networks across multiple office locations.
• Administer Netskope Cloud Firewall and Secure Web Gateway (SWG) policies for web and network security.
• Manage and support UTM firewalls and assist in ongoing migration to cloud-native security models.
• Perform wireless coverage planning, conduct site surveys, and maintain Wi-Fi heatmaps and performance baselines.
• Monitor network performance, analyze logs, and proactively troubleshoot issues using Meraki Dashboard and other network tools.
• Implement VLAN segmentation, firewall rules, and access control policies to maintain a secure and compliant network environment.
• Collaborate with Site IT, AV, and Workplace teams during office expansions, network upgrades, and AV installations.
• Maintain detailed documentation of network configurations, diagrams, IP schemes, and change logs.
• Identify opportunities for automation and process improvement within the infrastructure scope.

What makes you a great fit:

• Experience as a Network Engineer or in a similar infrastructure-focused role.
• Strong knowledge of routing and switching, including hands-on experience with VLANs, STP, trunking, and routing protocols.
• Proven expertise in Enterprise wireless deployment, configuration, and performance tuning.
• Experience managing Netskope Cloud Firewall and Secure Web Gateway, or similar cloud-based network security platforms.
• Familiarity with UTM appliances and firewall best practices.
• Solid grasp of networking protocols and services: DHCP, DNS, NAT, VPN, SNMP.
• Experience with network monitoring and diagnostics tools (e.g., Meraki Dashboard, NetFlow, Wireshark).
• Comfortable working in a hybrid cloud/on-prem environment with a bias for automation and scalability.
• Excellent troubleshooting, documentation, and communication skills.
• Bonus: CCNA/CCNP, Meraki CMNA/ECMS certifications, or experience with automation scripting (Python, PowerShell).

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.