Workplace Technology Engineer (Executive End User Support)

Overview:

The Executive Support role is responsible for providing top-tier technical support to Guardian Executive Leadership. This position requires exceptional communication skills and a white-glove service approach to interact with C-suite Executives. The ideal candidate will possess strong technical expertise to quickly identify and resolve technical issues, recommend solutions to enhance productivity, and meet executive-level needs. A high degree of follow-up and dedication is essential to ensure all reported issues are resolved efficiently and communicated effectively. This role also involves traveling to various Guardian locations or offsite facilities to provide technical support at executive events such as Townhalls and Board of Directors meetings.

You Are:

• A highly personable individual who excels at building relationships with C- suite executives and all organizational levels.
• Customer-focused with a commitment to providing top-tier service and strong follow-up communication skills.
• A team player with influencing skills to partner with IT peers to drive timely resolutions to chronic issues.
• Security-focused with a proactive mindset to escalate when security gaps are identified.
• Highly technical in a vast array of desktop and mobile technologies.
• devices, network connectivity, printing, applications, and infrastructure, and escalating quickly for timely resolution.
• Passionate about recommending and introducing innovative technologies that drive business productivity.
• Detail-oriented to prepare for important events by ensuring technical pre-
• checks, logistics planning, and validation exercises are conducted prior to the actual event (e.g. Townhalls or Board of Directors meetings).
• Committed to documenting troubleshooting steps and resolutions to ensure consistent high-level support.
• Able to identify problem trends and opportunities for improvement (process, technology) to enhance customer experience.

You Will:

• Provide exceptional technical support to C-Suite leaders, their Executive Administrative staff, and Executives.
• Document all troubleshooting steps and resolutions thoroughly to ensure consistent support.
• Understand business lines to identify technology opportunities and propose proactive recommendations.
• Take ownership of technical escalation issues, provide a high level of responsiveness, and ensure timely resolution during business hours and at
• times, on-call.
• Escalate complex issues to appropriate teams and collaborate on finding solutions promptly.
• Maintain up-to-date knowledge of IT systems, applications, and best practices.
• Establish key business relationships within office locations to ensure fundamental knowledge of business processes.

You Have:

• Minimum of 5 years of technical experience supporting end-users in a corporate setting.

Location & Travel:

• NYC, Holmdel, NJ, Bethlehem, PA. Traveling is required for this role.

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Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.