Account Manager - Crossplatform Gaming

10 Hours ago • 5 Years + • $180,000 PA - $202,500 PA

Job Summary

Job Description

As a Crossplatform Gaming Account Manager at Discord, you will be responsible for managing and growing relationships within the Gaming Advertising Solutions business line, Quests. You will need to utilize your experience in advertising, media, and marketing, combining relationship-building skills, industry knowledge, and product insights to manage and optimize client campaigns. Key responsibilities include managing client communications, providing reports for continuous improvement, collaborating with internal teams, and building strong client relationships to achieve defined KPIs and drive repeat business. The role involves understanding client businesses and upselling based on campaign performance.
Must have:
  • 5+ years of Account Management experience with mobile gaming clients.
  • Deep understanding of the Gaming landscape and digital media.
  • Understand how gaming advertisers measure media across app and web.
  • Fluency across full-funnel campaigns.
  • Ability to build relationships with partners/clients and influence buying decisions.
  • Expertise in client reporting such as wrap reports & QBRs.
  • Ability to tell a story with data through data trend analysis.
  • Strong technical understanding and ability to troubleshoot.
  • Willingness to travel for regional in-person client meetings.
Good to have:
  • Self service experience.
  • Deep knowledge and usage of Discord.
  • Team player with a sense of humor, humility and empathy.
Perks:
  • Equity + benefits

Job Details

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.

We are looking for a Crossplatform Gaming Account Manager who is passionate about managing, maintaining and growing our relationships in our newly formed Gaming Advertising Solutions business line, Quests. We are seeking a client services-focused team player who is passionate about games, the game industry, and helping game companies market to the players who are most passionate about their games. 

You will harness your prior experience in advertising/media/marketing spaces and bring a combination of relationship building, industry relationships, product insights, and an ability to win, optimize and expand a recurring book of business with clients. You will report into the Director of Sales, Gaming Advertising Solutions and support the West region. This hire must be based on the West Coast, however, there is no in-office requirement

What you'll be doing

  • Drive overall client success and own responsibility for the performance of advertising campaigns

  • Manage day-to-day communications around clients and their accounts both internally and externally

  • Provide quantitative and qualitative reports to drive continuous improvement, optimization, and innovation for key accounts and earn repeat business

  • Work with the Sales team and cross-functional colleagues including product, marketing, operations, and data science to ensure client success and achieve defined KPIs

  • Execute on strategy that supports organizational goals, become an expert in Discord solutions and adapt recommendations to suit varying client needs that creates win-win situations for both Discord and its partners

  • Build strong relationships with clients, understand their businesses and upsell based on campaign KPIs and performance

What you should have

  • 5+ years experience as an Account Manager with mobile gaming clients

  • Deep understanding of the Gaming landscape and digital media including formats & buying tactics

  • Understanding of how the Gaming advertisers measure media across app and web and any relevant third party tools

  • Fluency across full-funnel campaigns e.g. brand, mid and lower funnel

  • Ability to build strong relationships with partners/clients and influence buying decisions

  • Expertise in putting together client reporting such as wrap reports & QBRs

  • Ability to tell a story with data through data trend analysis and presentations

  • Strong technical understanding and ability to troubleshoot

  • Willingness to travel for regional in-person client meetings

Bonus Points

  • Self service experience

  • Deep knowledge and usage of Discord

  • Team player with a sense of humor, humility and empathy

The US base salary range for this full-time position is $180,000 - $202,500 + equity + benefits.

Why Discord? 

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.

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About The Company

Founded in 2015, Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests - from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.


And we're hiring! If this strikes a chord with you, come build belonging with us: https://discordapp.com/jobs for openings.

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