Business Applications Analyst

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?
As a Business Applications Analyst, you will play a crucial role in ensuring that major IT initiatives are well-organized and delivered on time. You'll work closely with various departments to translate business needs into technical specifications. Your key tasks will include tracking projects, reporting on progress, and analyzing metrics to keep teams aligned and focused. Additionally, you'll monitor SAS70 compliance, follow best practices, and address potential issues to ensure the delivery of high-quality services.

 How will you make an impact?  

• Support and organize requirement delivery via documentation, process flows, and user stories for major IT projects.
• Create cost/benefit analyses to help management assess financial impacts.
• Collaborate with business units to define project scope, requirements, timelines, and expectations, and report potential conflicts.
• Identify and report project priority conflicts and issues affecting project delivery.
• Develop processes and procedures to report project results to management for evaluation.
• Manage project plans, including scrum meetings, following Agile Development methodologies.
• Act as a key interface for stakeholders, experts, and the development team to resolve system delivery issues.
• Communicate project status to stakeholders and executives while adhering to the company Code of Ethics and policies.

 Have you got what it takes?

• Bachelor’s degree in business management, Information Systems, or related field required; MBA and PMP certifications preferred.
• 3+ years of experience in IT systems and process improvement, with expertise in project management tools and techniques.
• Results-oriented leader, skilled in driving projects to completion within budget and scope, with strong communication and relationship-building abilities.
• Technical acumen with a quick learning ability, strong leadership, and customer service skills.
• Proficient in MS Project, Visio, and Agile methodologies, with problem-solving capabilities and adeptness at meeting deadlines.
• Flexible to work on a night shift, capable of managing multiple projects simultaneously while collaborating with both technical and non-technical stakeholders.

 You will have an advantage if you also have:

• Proficient in Salesforce.com and SharePoint platforms.
• Certified Scrum Master (CSM) with experience managing Agile Development Projects.
• Experience managing large projects and groups, including customer-facing web projects.
• Collaborative work experience with software development teams, with a focus on project management and delivery.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.