Digital Store Management Supervisor

Job Summary

Media Distribution is a dynamic division of TWDC responsible for the Business to Business (B2B) distribution of Disney+, network channels and the full slate of movies and TV content produced by The Walt Disney Company. 

Transactional Distribution is a key team within Media Distribution and is responsible for the digital distribution of the full slate of movies and TV content produced by The Walt Disney Company including Disney, Fox, Pixar, Marvel, Lucasfilm, ABC Studios, Fox Studios, FX and National Geographic. 

The Transactional Distribution team works with leading digital stores like Amazon, Sky and Apple across Europe, Middle East and Africa (EMEA) to distribute content across ownership and rental models (eg EHVL/EST and TVOD). 

The Supervisor, Digital Stores Management (DSM) is instrumental in growing Disney’s digital transactional business across key 3rd party Digital Stores and Online Retailers in UK, GSA, Iberia, CEE & Africa and MENA covering both ownership (EHVL) and rental (TVOD) business models. The individual will be working closely with the wider stores management team to support partners to drive the sales of digital content. This role is based in the Regional Digital Stores Management Team in London, covering global retailers such as Amazon, Apple, Google, Microsoft, and Rakuten, and has responsibility for the following key areas:  

• Support in the creation and supervision of Film & TV catalogue promotions for the region
• Help driving forward product projects such as bonus features & bundles across certain territories 
• Manage TV release scheduling for UK & Germany
• Support account managers on global accounts in day-to day business, including ensuring internal & external systems are up to date 
• Support with performance analysis for new release and catalogue activity. Promotional lead for above territories and provide recommendations
• Manage relationships with some digital stores across the region
• Supervise coordinator and intern in ensuring workstreams are operating smoothly and all projects/tasks are up to date

The Opportunity & Responsibilities:

Digital Stores Management 

Support the creation, coordination and execution of catalogue promotions across UK, GSA, Iberia, CEE, Africa and MENA.

• Full understanding of annual catalogue promotional objectives including key opportunities throughout the year, and internal processes for activity sign-off 
• Editorial lead for promotional activities across all territories, supervising submission via client specific tools 
• Analysis of promotions, consideration for future recommendation 
• Co-ordinate and compile activities and promotion plans for review 
• Manage TV release scheduling and promo activity for UK & Germany

Coordinate product projects like bonus features & bundles process 

• Deliver on bonus content strategy and process with Regional/Global Operations teams and local teams  
• Communicate bundles strategy and plans to local and regional partners; gather and track territories’ release plans in internal documents; update other supporting lines of business 
• Point person for collecting info and advising on usage and release dates for bundles and bonus content 

Support account managers on global accounts in day-to-day business, including ensuring internal systems are up to date 

• Supervising coordinator and intern to update the Disney internal systems with release dates and pricing across applicable territories
• Respond to Ad hoc queries and support requests from DSM team 

Support with performance analysis for new release and catalogue activity 

• Ensure timely and accurate analysis for activity, providing recommendations for future revenue generating activity 
• Work with Manager and Intern to create new release summaries for all new releases which contain accurate forecast, product and platform information 

The Experience & Skills We Require From You:

• Experience of working in an international environment, preferably Film and TV distribution 
• Experience in content planning and tracking as well as maintaining ongoing reports 
• Ability to quickly pick up detailed Product knowledge 
• Experience in working with / exposure to digital platforms beneficial 
• Proactive and flexible approach with ability to react quickly 
• Ability to self-manage and balance multiple projects and priorities 
• Ability to work in a high pressure environment 
• Highly organized and able to prioritise 
• Accuracy and attention to detail 
• Strong IT skills/database experience 
• Strong level of Excel, PowerPoint and Outlook skills required 
• Good communications skills, both verbal and written 
• This is an office-based role. 4 days working in the Hammersmith, London office with 1 day working from home (Monday or Friday).

The Perks

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Excellent parental and guardian leave
• Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided the necessary accommodations to participate in the job application or interview process, to perform essential job functions, and to receive all benefits of employment. Please contact us to request accommodation.