Director, Product Operations

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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

The Director of Product Operations is a senior leader responsible for driving the executive guidance and ongoing execution cadences that powers a high-performing product organization. You will lead a team that enables clarity,  planning rigor, resource optimization, and execution visibility across a global product & technology organization and their cross-functional partners. Reporting to the VP, Program & Product Excellence, you will partner closely with product, engineering, design, finance, and executive leadership to drive scalable, predictable, and outcome-focused product operations and insights.

This is a highly strategic and cross-functional role ideal for a seasoned operator who can lead through influence, system thinking, and data-informed decision-making at scale.

What You Will Accomplish

• Planning & Resourcing: Own the end-to-end product execution planning process, including executive planning and insights, initiative intake, estimation, and headcount allocation across teams.

• Quarterly Planning Cadences: Lead quarterly planning processes to align priorities, sequence work, and ensure clear resourcing and cross-functional alignment.

• Product Health & Performance Monitoring: Partner with tooling & intelligence teams to build and maintain dashboards that track product health, progress against KPIs, and delivery performance.

• Execution Transparency: Provide consistent insight into initiative progress and execution health via standardized reporting, reviews, and insights.

• Cross-Functional Coordination: Streamline communication between product, engineering, design, and go-to-market teams to ensure alignment and reduce friction.

• Operational Point of Contact for Leaders & Teams: Act as the central resource for operational inquiries and insights related to the product portfolio, projects, and process. 

• Roadmap & Resource Communication: Own the executive communication of consolidated roadmap updates, launch timelines, resource allocation, and execution insights to internal partners and leadership.

What You Will Bring

• 12+ years of experience in product operations, strategic planning, program management, or business operations in a high-growth technology company.
   

• Deep expertise in portfolio planning, resource allocation, and executive-level insights/reporting.
   

• Strong leadership skills with experience managing and mentoring high-performing teams.
   

• Exceptional cross-functional communication and stakeholder management, especially at the executive level.
   

• Experience with product operations tooling (e.g., Jira, Aha!, WorkBoard, Airtable, Tableau, Looker).
   

• Strategic, systems-oriented thinking with a passion for operational excellence and scalable infrastructure.
   

• Experience at a global tech company or in a hyper-scale product environment (e.g., Meta, Google, Amazon).
   

• Familiarity with product management frameworks (e.g., RICE, OKRs, PDLC) and change management practices.
   

• MBA or equivalent experience in business strategy, consulting, or product management.

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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