Gainsight Developer
Job Summary
Job Description
The Gainsight System Administrator will partner with the Business Technology team to manage, maintain, and optimize the Gainsight platform. Key responsibilities include configuring and maintaining the platform (rules, workflows, dashboards, reporting); overseeing the Gainsight support queue; ensuring seamless data flow between Gainsight and other systems (Salesforce, People.AI, Gong, Snowflake); developing and maintaining platform documentation; building and customizing dashboards; working with Business Technology to align Gainsight with CS and CS Ops needs; auditing and maintaining data accuracy; and managing user onboarding/offboarding. The role requires 3+ years of experience as a Gainsight Administrator or in a related role, proficiency in Gainsight configuration and management, strong data analysis skills, and troubleshooting abilities. Gainsight Administrator certification is preferred.
Must have:
- 3+ years Gainsight Admin experience
- Gainsight platform configuration & maintenance
- Data analysis & troubleshooting skills
- Salesforce & other CRM familiarity
- Dashboard & report building
Good to have:
- Gainsight Administrator certification
3 skills required
Job Details
Description
Ness is a full lifecycle digital engineering firm offering digital advisory through scaled engineering services. Combining our core competence in engineering with the latest in digital strategy and technology, we seamlessly manage Digital Transformation journeys from strategy through execution to help businesses thrive in the digital economy. As your tech partner, we help engineer your company’s future with cloud and data. For more information, visit www.ness.com
We are problem-solvers, architects, strategists, implementors, and lifelong learners. We collaborate with each other and with our clients to help them meet their short- and long-term technology goals. Our culture is open, transparent, challenging, and fun.
We hire smart, self-starters who thrive in an open-ended environment to figure out what needs to be done and take ownership in delivering quality results.
Position Overview:
The Gainsight System Administrator will partner with the Business Technology team responsible for managing, maintaining, and optimizing our Gainsight platform to support the Customer Success & CS Operations team to drive overall CSM engagement.
Key Responsibilities:
- Configure and maintain the Gainsight platform, including rule creation, workflows, dashboards, and reporting.
- Oversee the Gainsight support queue and assist with troubleshooting system issues, perform root cause analysis, and provide solutions to technical problems related to Gainsight.
- Ensure seamless data flow between Gainsight and other systems such as Salesforce, People.AI, Gong, and Snowflake.
- Develop and ensure all documentation for the platform is up to date e.g. creating user guides, data dictionary, process flows.
- Build and customize dashboards, health scores, CTAs (Calls to Action), and playbooks to align with business objectives.
- Work closely with Business Technology to ensure Gainsight is aligned with CS and CS Ops operational needs and implementation requests.
- Audit and maintain data accuracy within the platform, ensuring reliable reporting and insights.
- Manage the onboarding and offboarding processes for Gainsight users, ensuring proper system permissions are maintained.
Qualifications:
- 3+ years of experience as a Gainsight Administrator or in a
related role (e.g., Customer Success Operations, Business Systems Administrator). - Proficiency in configuring and managing Gainsight; familiarity
with Salesforce and other CRM platforms is a plus. - Strong data analysis capabilities to identify trends and provide actionable insights.
- Ability to troubleshoot and solve system-related issues efficiently.
Certifications: Gainsight Administrator certification (preferred but not required).
Ness is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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