HR Operations Analyst/ Manager

Who We Are

About the Opportunity

What You’ll Be Doing

• Serve as the primary point of contact for our remote population, addressing their unique needs and challenges.
• Identify and implement strategies to improve existing HR processes for remote employees, ensuring efficiency and effectiveness.
• Understand and fulfil the HR needs of remote employees and managers, providing excellent customer service while adhering to established processes and controls.
• Collaborate to improve efficiency and consistently execute all HR business processes.
• Lead the review, updating, and creation of employment documents for compliance in a remote workforce context, collaborating with key stakeholders. This includes templates, offer letters, employment contracts, consulting service agreements, and other employment-related documents.
• Participate in special projects on a local and global basis as required (20% of the time).

What We Look For In You

• Bachelor's Degree with minimum 5 years of HR Operation experience in a fast-paced environment
• Fluency in written and spoken English and Chinese (Mandarin or Cantonese)
• Strong customer orientation in the delivery of internal services
• Ability to manage and prioritize multiple work streams rapidly and effectively
• Strong aptitude for problem solving and the drive to think creatively
• Ability to work independently, under pressure with frequent deadlines
• Ability to handle confidential information, professionally and appropriately