HR Operations Analyst/ Manager

4 Months ago • 5 Years +

Human Resource

Job Description

As an HR Operations Analyst/Manager, you will execute frontline processes and policies for Global HR Operations, manage daily HR operations, and identify opportunities to improve HR services. You will also help shape the firm's people-related practices. Responsibilities include serving as the primary contact for remote employees, improving HR processes, ensuring compliance of employment documents, and participating in special projects.

Must Have:

Bachelor's Degree
5+ years HR Operations experience
Fluency in English and Chinese
Strong customer service skills
Ability to manage multiple work streams

Perks:

Competitive total compensation package
L&D programs and Education subsidy
Team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes

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Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Opportunity

In this role you will execute all frontline processes and policies as it pertains to the Global HR Operations. You’ll be heavily involved in the daily HR operation, such as the preparation of documents and benefit administration. You’ll be asked to proactively identify opportunities to enhance the service provided by HR and ultimately implement meaningful changes. Additionally, you will have an opportunity to shape the firm’s people-related practices/initiatives by applying external and internal contextual knowledge, including the Terms & Conditions of employment in worldwide locations.

What You’ll Be Doing

Serve as the primary point of contact for our remote population, addressing their unique needs and challenges.
Identify and implement strategies to improve existing HR processes for remote employees, ensuring efficiency and effectiveness.
Understand and fulfil the HR needs of remote employees and managers, providing excellent customer service while adhering to established processes and controls.
Collaborate to improve efficiency and consistently execute all HR business processes.
Lead the review, updating, and creation of employment documents for compliance in a remote workforce context, collaborating with key stakeholders. This includes templates, offer letters, employment contracts, consulting service agreements, and other employment-related documents.
Participate in special projects on a local and global basis as required (20% of the time).

What We Look For In You

Bachelor's Degree with minimum 5 years of HR Operation experience in a fast-paced environment
Fluency in written and spoken English and Chinese (Mandarin or Cantonese)
Strong customer orientation in the delivery of internal services
Ability to manage and prioritize multiple work streams rapidly and effectively
Strong aptitude for problem solving and the drive to think creatively
Ability to work independently, under pressure with frequent deadlines
Ability to handle confidential information, professionally and appropriately