Insurance Operations Associate

About the role

The Insurance Operations Analyst will manage the enrollment connections between the Rippling product and health insurance carriers. This role will require impeccable organizational and communication skills with a willingness to directly contribute to the day-to-day operational needs of the insurance transactions we manage. You will work with health insurance carriers, our clients and our internal support and engineering teams to ensure that the information present within Rippling is accurate and matches that of our carrier partners. This is an exciting role that requires significant attention to detail, an ability to learn as our product grows and an ability to create new processes.

What you will do

• Manage an internal dashboard of tasks to ensure our clients data are matching that of the carriers
• Continuously iterate on the processes required to confirm data with the carrier
• Work directly with Health Insurance Carriers, Support, Engineering and our clients to ensure that member transactions were confirmed correctly
• Become a subject matter expert in everything Insurance
• Work with carriers to develop new and innovative ways of confirming the enrollments that have occurred within the Rippling platform

What you will need

• Two or more years of experience in an operations, project management or an equivalent role at a high-growth startup or consulting firm
• High attention to detail with excellent work ethic, time management, and execution
• Experience communicating directly with customers
• Familiarity working with product and engineering teams to root-cause product issues
• Experience working through a dashboard of tasks and organizing your day around these tasks
• Experience working with a US based company
• G-Suite Experience, Salesforce experience

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.