IT Support Specialist

1 Month ago • 3 Years +

About the job

SummaryBy Outscal

Role Overview

The Workplace IT on-site team member addresses all incidents, tasks, and requests assigned to him/her promptly and efficiently.

 

Job Responsibilities

 

  • Provides technical support for Infrastructure items and NXP devices within a defined scope. (i.e., data centers, telecommunication rooms, telephony, and PCs)
  • Perform technical activities related to PC lifecycle (Image, configure, deliver, refresh, and retire)
  • Help Personal Computer users troubleshoot problems and perform corrective actions for hardware and software.
  • Collaborate with other IT team members when the problem is beyond his/her capabilities or scope of work.
  • Provide a positive customer experience while addressing client issues, concerns, or questions.
  • Collaborate on administrative activities on-site, such as running inventory, managing stock levels, ordering devices, and following disposal procedures.
  • Management of local PC fleet/Inventory/CMDB.

 

 

Technical skills

  • 3+ years of experience in IT on-site support activities.
  • Understanding of Microsoft 365 services for SharePoint, file sharing and collaboration.
  • Windows PC Experience
  • MAC Experience
  • Linux Experience.
  • Advanced knowledge of:
  • Windows-based computers (Imaging, upgrading, troubleshooting, and repairing)
  • Windows operating system and applications
  • Authentication services
  • IT Management Systems (i.e., ServiceNow)

 

  • General knowledge of:
  • Datacenters and telecommunication infrastructure
  • Fixed telephony systems
  • Network Infrastructure

 

Soft skills

  • Good verbal communication skills to explain technical problems and solutions to non-technical people.
  • Patience, Empathy, and Understanding of problems and concerns of non-technical clients.
  • Positive vocabulary and kind avoidance of political, religious, or other socially controversial topics
  • Friendly, cordial, and professional attitude 

 

Notes:

  • The job requires 100% On-Site presence during business hours.
  • The job is subject to Company/Area dress code.
  • The job requires flexibility in the workspace assignment (Building and Room within the same site)


More information about NXP in Mexico...

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