Manager, Strategy & Operations

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The world’s highest concentration of Salesforce experts is found in Salesforce Professional Services (PS). We deliver solutions that push the boundaries of what’s possible for our customers. You will join a fast-paced team in the PS COO organization responsible for shaping the global strategy for PS.

Responsibilities

• Support pivotal initiatives independently; take open-ended problems to desired outcomes by crafting a structured approach, conducting research/analyses, and synthesizing insights into actionable recommendations. Examples include:

  • Strategy: growth, GTM, delivery, partner, new products, talent 

  • Planning: translating strategy into strategic priorities and supporting pilots and cascade

• Support refresh, refinement, and execution of PS strategy

• Partner with the Business, Operations, Analytics, and Finance teams to deliver data-driven insights 

• Partner with peer strategy teams (e.g., Product, Sales, Alliances & Channels, Customer Success) to strengthen connectivity and collaboration across the business 

• Develop executive-ready structured results, tailored to the respective audience

Experience/skills required

• 5+ years of experience across management consulting

• Stellar conceptual, analytical, and collaborative problem-solving skills: ability to structure a variety of ambiguous problems, design solutions with little guidance, and craft high-quality outputs

• Strong communication and collaborator relationship-building skills 

• Ability to succeed in a collaborative, fast-paced environment, remain flexible and adjust on the fly to new demands, prioritize, and respond with a sense of urgency 

• Organized and efficient, results-oriented, and able to take an 80/20 approach and move forward without complete information, very comfortable working in ambiguity 

• Strong executive-level visual and verbal presentation skills 

• Intellectual reserve, strong willingness for growth, and ability to accept feedback 

• “Win as a team” attitude with a self-starter, beginner’s, and conscientious mindset 

Experience/skills preferred

• Enterprise SaaS experience

Accommodations

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