Operations Manager
Job Summary
Job Description
Our client, a leading travel service provider with over 50 years of global experience and APAC headquarters in Hong Kong, is looking for an Operations Manager to be based in Taipei. The role involves managing and coordinating worldwide tour operations, leading and developing the operations team, collaborating with various departments like Country Managers and Sales, and working on manpower optimization. Key responsibilities include monitoring cancellation deadlines, ensuring SOP compliance, handling complaint resolution, and operating systems for data analysis.
Must have:
- Manage worldwide tour operations
- Lead and develop operations team
- Collaborate with Country Managers and Sales
- Monitor cancellation deadlines
- Handle complaint resolution
- Bachelor's degree in Business, Supply Chain, or Tourism/Hospitality
- Minimum 10 years of experience
- Proven team leadership
Good to have:
- 5+ years in a managerial role
- Strong organizational skills
- Problem-solving abilities
- Excellent communication skills
- Ability to work independently
- Mature professional capable of performing under pressure
3 skills required
Job Details
Overview
Our client is a leading travel service provider - a company with over 50 years of experience in delivering travel products globally, with their APAC headquarters in Hong Kong. They are seeking an Operations Manager to be based in Taipei.
What You Will Do
- Manage and coordinate worldwide tour operations according to customer and agent requirements
- Lead and develop the operations team while ensuring quality and efficiency standards
- Collaborate with Country Managers, Sales team, and Network Offices
- Work with Head of Operation on manpower optimization and efficiency improvements
- Monitor cancellation deadlines and ensure compliance with standard SOPs
- Handle complaint resolution efficiently and operate system for data analysis
What You Will Need
- Bachelor's degree in Business Administration, Supply Chain Management, or Tourism / Hospitality Management
- Minimum 10 years of working experience with 5+ years in a managerial role
- Proven team leadership experience
- Strong organizational and problem-solving abilitieslk
- Excellent communication skills and ability to work independently
- Mature professional capable of performing under pressure
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