Player Support Specialist (Japanese)
Job Summary
Job Description
Side is seeking a Player Support Specialist (Japanese) to provide customer service and support to players via chat and email, including password resets. The role involves supporting, evaluating, and monitoring customer service operations, analyzing results, and implementing changes. This is a contract position with shift-based working hours (11:00-20:00 / 12:00-21:00), 40 hours per week, 5 days a week, including 365-day support on weekends and holidays. The position is remote, based in Yotsuya, Tokyo, Japan.
Must have:
- Support, evaluate, monitor customer service operations, analyze results, and implement changes.
- Respond to and support player issues via chat and email, including password resets.
- Work hours: Shift system - 11:00-20:00 / 12:00-21:00 - 40 hours/week, 5 days/week.
- 365-day support including weekends and holidays (shift work).
Good to have:
- Translation and/or localization experience is desirable
- Customer service (if any) and/or experience in video games, travel support, help desk, technical support (in an email contact center environment)
Perks:
- Collaboration with people creating innovative interactive entertainment.
- Dynamic and entrepreneurial culture.
- Video game-centric environment.
- Possibility of promotion from contract employee to full-time employee.
- Probation period: 3 months / no change in conditions.
2 skills required
Job Details
Description
- Support, evaluate, monitor customer service operations, analyze results, and implement changes, including but not limited to these tasks.
- Perform language translation and proofreading (JP-EN, EN-JP) as needed.
- Respond to and support player issues via chat and email, including but not limited to password resets.
- Working hours: Shift system - 11:00-20:00 / 12:00-21:00 - 40 hours per week, 5 days a week.
- 365-day support including weekends and holidays (shift work).
Benefits
- Collaboration with people creating innovative interactive entertainment.
- Dynamic and entrepreneurial culture.
- Video game-centric environment.
- Possibility of promotion from contract employee to full-time employee.
- Probation period: 3 months / no change in conditions.
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About The Company
Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video game industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. Help us bring stories to the world. Join Side's global team of passionate gamers and contribute to top-notch game development.
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