Principal Technical Sales & Consulting Specialist

Our team is looking for a experienced Principal Technical Sales & Consulting Specialist who will be a part of our Professional Services and Consulting Services team. This is a high impact opportunity that consults our agency customers on product upgrades, implementation and technology integrations. develop and drive the strategic direction for one of the leading global travel technology companies. 
 
Role and Responsibilities: 

• Maps customer’s needs to Sabre solutions, generating differentiated value, opportunities for value-exchange 

• Showcases the Sabre Products and APIs that best align with the needs of your customers by leading technical presentations, product demonstrations and workshops 

• Is the voice of your customers by partnering internally with sales and product teams proposing changes in solutions that result in increased efficiency or adoption by your customers 

• Owns the end-to-end technical integration consulting processes and engages other experts within Sabre as appropriate. Provides support on how to structure Web-Service payloads in XML format, during the integration phase for new customers  

• Advocates for your customer regarding the resolution of complex technical issues that affect the implementation, operation, and utilization of Sabre products. Proactively consulting to the customer on best practices to leverage the benefits of Sabre solutions 

 
Qualifications and Education Requirements

• Deep understanding of the travel industry and ecosystem, and awareness of the challenges created by the fragmentation of air content suppliers, content types and distribution models 

• Strong consultative or collaborative leadership among customers and internal stakeholders to achieve business and technical objectives 

• Understands and considers cost/financial/budget impact of decisions to be taken as well as products/solutions to be developed, considering the overall impact to a customer deal and recommending the appropriate solutions. 

• Strong communication skills and assertiveness to confidently suggest to high level decision makers in the customer organizations the technical solutions and the effective operational processes leading to best-in-class performance

• An innovative thinker with the ability to approach situations from different yet logical perspectives. Able to interact and communicate effectively with diverse groups of people from different cultures and backgrounds, and responsibilities ranging from strategic direction to operation design and API integration 

• Proven technical experience in customer-facing functions primarily focused on defining and implementing solutions in an ecommerce environment (knowledge of GDS arena with a specific travel API and Web Service focus will be a significant added advantage) 

• Proficient knowledge and hands-on experience with GDS products with hands-on experience 

• Has the inclination and necessary technical skills to study and analyze system needs and handle systems development, systems process analysis, design and re-engineering required for the correct integration of Sabre technical solutions to the customer’s technical stack 

• Requires familiarity with Service Oriented Architecture, Web Services technologies, Simple Object Access Protocol (SOAP), Representational State Transfer (REST) interfaces 

• Experience in guiding customers through the adoption of Web2.0 technologies such as JSON, XML and Web Scripting languages 

• Experience with Sabre APIs using tools such as Soap or Postman 

• Previous experience as a developer would be a plus 

• Native language and culture preferably 

• Minimum 2 years of relevant work experience 

• Bachelor’s degree 

• Excellent customer service and communication skills 

• Attention to detail and ability to multi-task to support multiple customers Experience in an Online Travel Agency or any eCommerce business environment