Risk Management Manager: Product and Payment Services Risk (PPSR) – Strategy & Operations

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Risk Manager role will be part of the Product and Payment Services Risk (PPSR) – Strategy and Operations team, and will be responsible for identifying, driving and implementing enhancements to approaches across the risk management lifecycle within Visa’s three strategic pillars: Consumer Products, Data & Platform, Commercial Money Movement Solutions, and Value-Added Services. The successful candidate will own data and risk analysis, project execution and drive initiatives to completion. The candidate should have a strong track record of executing initiative with little direction. This position reports directly to the Senior Director, PPSR Strategy and Operations.

Candidate will be responsible for:

• Using analytical approaches and creative thinking to prioritize and lead initiatives that deliver material enhancements that evolve risk management approaches and processes across the Product, VAS and CMS organizations, including operational risk programs such as RCSAs, Risk Event and Root Cause Analysis, as well as Key Risk Indicators
• Partnering with risk management program owners and Risk Business Partners to ensure appropriate and effective roll out of enhanced approaches with 1st line of defense partners, including development of roll out and stakeholder engagement strategies utilizing project management skills
• Enhancing existing reporting and associated processes including identification of key and insightful risk metrics, driving automation and delivering effective use of Generative Artificial Intelligence
• Developing an expert understanding of risk information and data sources and becoming a subject matter expert on such sources to support Risk Business Partner and their first line colleagues
• Managing reporting calendars and procedures to ensure the timely production and risk management reports for Senior Decision makers
• Being a champion for risk management excellence through continuous identification of improvements to existing ways of working and risk management techniques and developing strong partnerships with 1st, 2nd and 3rd line colleagues
• Drive risk management technique awareness through developing, maintaining and presenting training materials to both 1st and 2nd line teams
• Researching industry best practices to identify improvements and ensure Visa continues to deliver world-class risk management techniques and programs

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• Ability to work accurately with a sense of urgency, and deliver under tight deadlines/time frames
• Team oriented, collaborative, diplomatic, and flexible
• Strong work ethic, can-do attitude and sense of humor required
• Proficiency in MS Office

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 2nd line risk management experience within the financial services or technology industry, with knowledge, skill and understanding in applying risk management practices specifically as it relates to operational and enterprise risk practices (risk and control assessments, scoring, appetite, tolerance, mitigation/management), incl. knowledge of industry risk management practices (e.g. COSO)
• Demonstrable data analytics experience and ability to synthesize large amounts of information, including development of automated reporting and dashboards
• Proficiency in Tableau, Power BI and IBM OpenPages
• Experience of delivering projects and/or strategic improvement programs across global companies with multiple stakeholder groups
• Understanding of the payments industry, including the regulatory environment (e.g. FBA supervision, PSD2), associated products/services and the broader competitive landscape

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 105,900 USD to 153,550 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.