Sales Operations Analyst

About AlphaSense:

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with over 1,300 people across the globe and offices in the U.S., U.K., Finland, India, and Singapore. For more information, please visit www.alpha-sense.com. 

About the Team:

The sales operations team enables a sales professional to be more efficient and successful. The sales operation team helps to boost productivity, efficiency, and the overall impact that the sales team has on business performance. The sales ops team manages day-to-day administrative tasks, such as lead generation and maintaining addressable market data in salesforce, maintaining CRM data quality, reporting and analyzing CRM data, and Revenue trends so that the salespeople can focus on revenue generation activities. At our core, we are a dynamic team of highly productive people who are passionate about providing support and thrive in a rapidly changing environment.

About the Role:

We are looking for a passionate, driven, and accomplished Sales Operations Analyst to join our growing India team. This is an opportunity to join a high-growth company, and enable an award-winning product that is rapidly getting adopted across international markets. In this role, you will actively support our global sales teams with a set of business activities and processes, and provide them superior customer experience. As a Sales Operations Analyst, you will be responsible for helping sales teams by managing various lead generation activities, maintaining addressable market data in the salesforce, managing CRM data quality and data completeness projects, managing the licenses and credentials of our sales tools, creating ad-hoc reports and dashboards in the salesforce, help in resolving ad-hoc reporting and dashboard questions/discrepancies.

Who you are:

• A customer-focused individual, who has experience in supporting the customers through an email ticketing system, chat, and/or phone calls.
• Demonstrate exceptional organizational skills and attention to detail.
• Provide comprehensive information/updates to the sales teams.
• Resolve customer complaints and queries.
• Provide new employees with training sessions to enhance their skills.
• Offer exceptional customer service and satisfaction.
• Follow up with customers for any further information.
• Maintain a healthy relationship with the sales teams.
• Have an ability to execute, act tactically and write effectively.
• Have a desire to learn and absorb information to make connections and drive productivity.
• Possess strong analytical, critical thinking, and problem-solving abilities.
• A team player and enjoy building strong cross-group working relationships.
• Proficient in Microsoft Office Suites (especially in Excel)
• Salesforce or any CRM tools experience is a plus.

What You’ll do:

• Process the Lead Generation requests by following SOPs.
• Maintain addressable market data for the sales reps.
• Maintain CRM data quality by implementing various rules, guardrails, and data lifecycle.
• Initiate and support various data completeness projects.
• Create and maintain reports and dashboards in the salesforce.
• Resolve customers’ queries and concerns.
• Track communication in our CRM for transparency and auditability of casework
• Focus on improving customer satisfaction by delivering timely, accurate, and quality services.
• Suggest process and system enhancements to increase efficiency.
• Assist with special projects as assigned.

AlphaSense is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.