Sales Systems Administrator, Business Systems

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

About You

Are you fascinated with aligning business processes with finance and sales systems? Do you love process improvement and automation? Are you excited about joining a fast-growing PE-backed company to help automate financial planning and analysis and sales incentive processes that impact internal teams? Do you love cross-functional collaboration?

If the above sounds like you, we’d love to hear from you!

The Job

The Sales Systems Admin, Business Systems reports to the Hire to Retire Product Owner and fills a key role on the Business Systems team at SimpliSafe. This critical role will be responsible for the configuration, maintenance, optimization, and support of our Field Sales systems - CaptivateIQ and Knockbase as well as our Workday Adaptive Planning platform. The ideal candidate will possess a strong blend of technical expertise, functional understanding, and a passion for leveraging technology to enhance operational efficiency and deliver a best-in-class employee and stakeholder experiences.

What You'll Do

• Configure, test, and maintain sales commission plans and reporting in our commission platform, CaptivateIQ
• Translate compensation plan documentation into system logic and workflows.
• Collaborate with Sales Operations, Finance, and our People Team to gather requirements and validate plan structures.
• Develop and maintain SQL queries or scripts to support data integration, plan logic, and reporting
• Troubleshoot and resolve commission discrepancies or calculation errors.
• Conduct UAT (User Acceptance Testing) and participate in QA cycles for plan changes and updates
• Support month-end and quarter-end commission processing cycles
• Prepare compensation insights to be shared with cross-functional teams via dashboards, reports and analytics from CaptivateIQ
• Complete projects and enable new functionality across these platforms
• Provide expert-level support to end-users for all assigned systems, troubleshooting issues and providing timely resolutions.
• Documenting, and following formal policies, procedures, and protocols for changes, customization, standards, usage, etc.
• Assisting in the data import process and migration.
• Collaborating with different departments and business disciplines for coordination.
• Responsible for delivering relevant reports and KPIs to users.
• Ensuring the maintenance of system updates.
• Demonstrating strong problem-solving skills and analytical thinking

What You'll Need

• Bachelor’s degree in computer science, business administration, or related field
• 3+ years of experience working as a system administrator or analyst supporting enterprise applications
• 1-3 years of Workday Adaptive Planning experience
• Must have commission and/or Sales Ops experience
• CaptivateIQ and/or Knockbase experience a plus
• Knowledge of system development life cycle (SDLC) and agile methodologies.
• Strong understanding of data integration principles and experience with system integrations
• Ability to adapt to a fast-paced and dynamic work environment.
• Proven ability working independently with minimal guidance
• Familiarity with industry-standard tools (e.g., Jira, Confluence, Monday.com) is a plus
• Advanced knowledge of MS Suite and Google Workspace
• Experience with SQL or other data querying languages
• Exceptional written and verbal communication skills, with the ability to translate technical concepts to non-technical audiences.

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.