Salesforce Business Analyst

Why Nasdaq

When you work at Nasdaq, you’re working for more open and clear markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

 We are seeking a motivated and thorough Salesforce Business Analyst to join our dynamic team. In this role, you will play a crucial part in the implementation and optimization of our Salesforce CRM and Conga CPQ and CLM platforms. You will work closely with developers, product owners and other partners to ensure the successful delivery of solutions that drive business value. This is an excellent opportunity to grow your career in the exciting and rapidly evolving world of enterprise software.

This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 in office days per week).

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more. 

What You Will Do

• Collaborate with product owners or business partners to elicit, analyze, and document business requirements, user stories, and process flows related to Salesforce CRM, Conga CPQ, and Conga CLM
• Translate business requirements into clear and concise technical specifications for configuration and development
• Participate in the design and configuration of Salesforce and Conga solutions, ensuring alignment with business needs and standard processes
• Review system specifications and user stories to ensure understanding of the changes or project
• Play a key role in business acceptance testing (BAT), including coordinating testing efforts with business users, documenting test results, and facilitating issue resolution
• Conduct post-release / post-implementation testing
• Support Conga Product Catalog management by independently leading requests to create and configure new products or update existing products
• Conduct partner demos to showcase implemented solutions and gather feedback
• Collaborate with organisational change team to assist in the creation of training materials and provide end-user support
• Contribute to the continuous improvement of our Salesforce and Conga environments
• Actively participate in agile Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and sprint retrospectives
• Participate in project meetings and provide regular updates on progress
• Assist with data migration and data quality initiatives

What We Expect

• Bachelor's Degree in Computer Science, Information Systems or related field, or equivalent work experience
• 3+ years of experience as a Business Analyst or Project Manager with SalesForce.com
• Advanced experience with Salesforce Sales & Service
• Ability to problem solve and perform detailed investigation of issues
• Ability to lead and prioritize multiple critical projects with high attention to detail
• Ability to remain patient and courteous when fielding user complaints and system issues
• Strong oral and written communication skills
• Willingness to work within US (ET) hours

What Would Be Helpful

• Familiarity with Apttus frameworks and regression testing
• Experience with additional Salesforce products and Apttus CPQ or CLM

Does It Sound Like You?

Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified!

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.