Senior Data Analyst

An open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. This is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

This role will specifically focus on collaborating with senior leaders, business stakeholders, and other members of the Data team to generate trusted analytics and insights to measure company performance, with expected outcomes of: reducing time to insight (making it faster and easier for internal users to find reporting for critical metrics) and increasing internal alignment (partnering with analysts & the data governance team to establish clear enterprise reporting definitions and documentation).

Responsibilities

• Collaborate cross-functionally to deliver high-impact analytical insights that drive strategic business decisions
• Maintain strong relationships with business stakeholders and leadership across the organization
• Collaborate effectively with teams across finance, product, marketing, sales, and engineering to deliver integrated insights
• Partner with Data team leadership and business stakeholders to prioritize analytical work based on business impact
• Craft analyses, reports, and dashboards that meet our internal standards for style, maintainability, and best practices for a high-scale analytics environment. Maintain and advocate for these standards through code review
• Experiment with tooling and technologies, including GenAI capabilities, to improve the experience of data users.
• Contribute to and influence the long-range strategy and goals of the Analytics team
• Advocate for improvements to data quality, security, and performance across the data lifecycle
• Serve as a Subject Matter Expert (SME) for data visualization and analysis, providing support to other analysts through code reviews, pairing, and training to help deliver optimal analyses and reports
• Support business teams to maximize the value derived from customer and behavioral data

Requirements

• 5+ years experience in an analytics role with a track record of directly influencing business outcomes through data, preferably in one or more of the following business subject areas: finance, sales, marketing, product, customer success. Prior experience in a SaaS environment is strongly preferred.
• Ability to select and implement the appropriate analytical solution for a given scenario (i.e. determining when a business question is best addressed through a one-off analysis, a flexible dataset for slicing/dicing, or the delivery a standardized dashboard/report)
• Fluency in SQL within analytical data warehouses (we use Snowflake) and in business intelligence tools (we use Tableau)
• Ability to write complex SQL including multi-table joins, grouping and aggregation, common table expressions, and conditional filters
• Experience working with a variety of complex data sources. Our data includes GitLab.com, Salesforce, Zuora, Zendesk, Marketo, NetSuite, Snowplow and many others (see the Data Team page)
• Ability to clearly and concisely communicate complex business logic, technical requirements, and design recommendations through iterative solutions
• Ability to effective communication and collaboration skills
• Ability to thrive in a fully remote organization
• Positive and solution-oriented mindset

Hiring Process

• Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.
• Next, candidates will be invited to schedule a screening call with our Global Recruiters
• Next, candidates will be invited to schedule a first interview with a leader from the Data team
• Selected candidates will be invited to fill out a short questionnaire.
• Next, candidates will be invited to schedule individual interviews with each of the following: a Data team member, a business division team member, and an executive leader

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

Remote-Global

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range

$78,400 - $168,000 USD

***

Country Hiring Guidelines: New team members are hired in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

This organization is proud to be an equal opportunity workplace and is an affirmative action employer. Its policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. This organization will not tolerate discrimination or harassment based on any of these characteristics. See also EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.