Senior Security Engineer

Do you want to work with some of the latest technology platforms and address exciting and sophisticated challenges? If you are ready to use your expertise to drive security excellence on a global scale, we would love to hear from you! We are seeking a Senior Cyber Security Engineer who will work with the existing team to perform security tools support activities across LSEG. The role works closely with engineering & other support teams, and customers to deliver outcomes which align to our ambition for LSEG to be one of the world’s great companies!

Role Responsibilities:

• Participate in a 24/7 Cyber Security Support team, adhering to a rotational shift pattern.
• Provide Level 2 support for Zscaler(ZIA/ZPA), Menlo, Force Point and other solutions, including fix technical issues reported by users or detected through monitoring systems.
• Knowledge of routine maintenance tasks such as system upgrades, patch installations, and configuration changes to ensure the stability and security of our environments.
• Complete 2nd level support tasks, which involve responding to alerts/emails, managing ServiceNow tickets (Incident, Change, Problem) within SLA, conducting root cause analysis, and resolving problems efficiently.
• Assist in the planning and execution of Cyber Security-related projects, such as new implementations, migrations, and improvements, following established project management methodologies and timelines.
• Collaborate with various IT disciplines within the organization to deliver the outcomes.
• Work closely with our partners to ensure that security configurations are enforced.
• Take ownership of continuous improvement initiatives, focusing on process simplification and the automation of day-to-day tasks within the cyber security domain.
• Stay ahead of industry trends and standard methodologies in privileged access management, actively seeking opportunities to improve skills and knowledge through training, certifications, and professional development activities.

Key Accountabilities:

• Serve as the main point of contact and liaison for support groups and internal business customers during the recovery of major incidents, offering technical expertise and domain knowledge as necessary.
• Adhere to the IT Service Management (ITSM) process and overarching execution framework to uphold Service Level Agreements (SLAs) and Service Level Objectives (SLOs).
• Take charge of major incidents, including defining and executing tasks, orchestrating break-fix changes and recovery actions, evaluating impact, and supervising progress to ensure timely resolution and maintain business continuity.
• Continuously improve and apply pertinent domain knowledge related to workflows, data pipelines, business policies, configurations, and constraints in a proactive manner.
• Take ownership for the day-to-day operation and upkeep of Cyber Security Tools. This includes performing routine maintenance tasks, such as upgrades, patches, and configuration changes, to ensure efficient system performance and security.
• Develop and maintain comprehensive documentation related to configurations, processes, and procedures. Share knowledge and standard processes with team members and customers to facilitate effective support and promote continuous improvement.

Experience:

• Bachelor’s degree in computer science, Information Technology, or related field preferred.
• Demonstrable experience in administering Network Security solutions in enterprise environments, including installation, configuration, and troubleshooting.
• Solid understanding of Network Security concepts, principles, and standard methodologies.
• Good understanding of Windows/Linux Administration and troubleshooting skills.
• Proficiency in scripting languages (e.g., PowerShell, Python) for automation and customization of Cyber Security functionalities.
• Excellent analytical and problem-solving skills, with the ability to diagnose and resolve sophisticated technical issues efficiently.
• Effective communication and interpersonal skills, with the ability to collaborate effectively with multi-functional teams and customers.
• Relevant certificates such Zscaler (ZCIA or ZCIS or ZCPA or ZCPS) Or Forcepoint (FCWSA or FCWSP) Or Menlo (MSCA or MSCS or MSCE) certification are preferred.
• Relevant certificates such as Microsoft Certified Solutions Expert or Red Hat Certified Engineer (RHCE) are preferred.
• Relevant certificates such as CompTIA Security+ OR Certified Ethical Hacker OR Certified Information Systems Security Professional (CISSP) are preferred.