Senior Technical Support Engineer

We are seeking a Customer Success Engineer, also known as a Tech Support Engineer, to join a team central to our most strategic implementations. In this critical role, you will assist large clients in successfully adopting Amber by converting business challenges into efficient, scalable technical solutions and ensuring their sustained use. Your responsibilities will include leading technical onboarding and integrations by understanding client needs and implementing solutions using protocols like REST APIs, SAML SSO, and SFTP. You will act as the technical point of contact for success, collaborating with HR and IT teams to integrate Amber with their existing systems, such as HRMS, Identity Providers, Email, and Chat tools. Additionally, you will serve as a liaison between product and customer, working with Sales, Product, and Engineering to ensure alignment between delivered solutions and promises. You will also create leverage through systems by documenting repeatable solutions, developing internal tools as necessary, and scaling processes while maintaining high quality.