Service Manager

3 Months ago • All levels • Operations • Administrative

Job Summary

Job Description

The Service Manager at EveryMatrix's Bucharest control center will oversee PlayMatrix live dealer studio operations, ensuring adherence to procedures, rules, and regulations. Responsibilities include monitoring game and player activity, managing incidents impacting game continuity, resolving player disputes, generating reports, evaluating game presenter performance, and managing table maintenance. The role requires experience in the casino or gaming industry (managerial experience preferred), knowledge of casino games, strong analytical and problem-solving skills, excellent communication, and proficiency in English. The position offers a hybrid work schedule, various benefits, and a supportive work environment.
Must have:
  • Casino/gaming experience
  • Casino game knowledge
  • Leadership skills
  • Analytical & problem-solving skills
  • Strong communication skills
Good to have:
  • Jira/Confluence proficiency
  • Experience with player dispute management
Perks:
  • 22+ annual leave days
  • 10 sick leave days
  • Hybrid work schedule
  • Generous parental leave
  • Daily/monthly lunch allowance
  • Private medical subscription
  • Access to online learning platforms
  • On-site gym and pool
  • On-site massages
  • Team-building activities

Job Details

Company Intro:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

About the job:

We are looking for Service Managers at our control center in Bucharest. The role will be working closely and supporting operations for Playmatrix live dealer studio. This is a great opportunity for both experienced professionals with similar background, as well as new specialists willing to develop their skills and advance within the established game provider company.

What You'll get to do:

  • Overseeing gaming operations according to procedures, game rules and regulations.
  • Monitoring game and player activity, reporting irregularities.
  • Incident management related to game continuity.
  • Player dispute management and investigations.
  • Daily, weekly, monthly reporting to management.
  • Game presenter performance evaluation.
  • Table maintenance management and related communication.

What You need to shine:

  • Experience in the casino or gaming industry, advantage in a managerial role.
  • Knowledge of casino games.
  • Leadership experience/skills.
  • Strong analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Strong computer skills, including proficiency in Microsoft Office and other relevant software (Jira, Confluence – not mandatory).
  • Strong customer service skills and ability to handle difficult situations.
  • Strong attention to detail and ability to multitask in a fast-paced environment.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Proficiency in English, both written and verbal.

Here's what we offer:

  • Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
  • Stay Healthy: 10 sick leave days per year, no doctor's note required.
  • Hybrid work schedule: 60% work from the office and 40% work from home per quarter (during your first 3 months, you'll be in the office full-time).
  • Support for New Parents:

- 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.

- 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include parking, on-site massages, and frequent team-building activities in various locations. And did we mention our amazing office space complete with its own pool and gym?

Benefits & Perks:

· Daily catered lunch or monthly lunch allowance.

· Private Medical Subscription.

· Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference! EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Similar Jobs

Nintendo - Cinematic Technical Animator [Remote Contract] (Retro Studios)

Nintendo

United States (Remote)
9 Months ago
Dream Sports - AVP - Product

Dream Sports

Mumbai, Maharashtra, India (On-Site)
7 Months ago
Xsolla - Chief of Staff - Marketing

Xsolla

Los Angeles, California, United States (Hybrid)
5 Months ago
Playrix - Senior QA Engineer (Mobile)

Playrix

Ukraine (Remote)
6 Months ago
The Walt Disney Company - Solutions Architect

The Walt Disney Company

Montévrain, Île-de-France, France (On-Site)
3 Months ago
The Walt Disney Company - Sr. Manager, Partner Management Services and Support

The Walt Disney Company

San Antonio, Texas, United States (On-Site)
3 Months ago
ByteDance - Senior Operations Manager - Global Payment

ByteDance

Dublin, County Dublin, Ireland (On-Site)
4 Months ago
Casumo - Customer Service Ambassador - Spanish

Casumo

Macedonia, Ohio, United States (Hybrid)
3 Months ago
ByteDance - Search Operations Team Lead - Philippines

ByteDance

Pasig, Metro Manila, Philippines (On-Site)
5 Months ago
Interactive Brokers - Workforce Management Real - Time Analyst

Interactive Brokers

Mumbai, Maharashtra, India (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Next Level Games - Producer

Next Level Games

British Columbia, Canada (Hybrid)
1 Month ago
ION - Project Management Office

ION

Italy (On-Site)
6 Months ago
Glean - Designated Technical Support Engineer

Glean

United States (Remote)
3 Months ago
Illumina - ServiceNow- Senior QA Analyst/Engineer

Illumina

Bengaluru, Karnataka, India (On-Site)
6 Months ago
ASSIST Software - React Developer

ASSIST Software

Suceava, Suceava County, Romania (On-Site)
5 Months ago
Conjointly - Technical Writer (Russian-English)

Conjointly

Primorsky Krai, Russia (Remote)
2 Months ago
Sony Interactive Entertainment - Producer (Global Design Center)

Sony Interactive Entertainment

Tokyo, Japan (On-Site)
3 Months ago
Covenant - Senior Programmer (Unreal Engine)

Covenant

Warsaw, Masovian Voivodeship, Poland (Hybrid)
2 Months ago
Dream Sports - MISE - Sales (Bangalore)

Dream Sports

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Electronic Arts - Audio Artist

Electronic Arts

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Bucharest, Bucharest, Romania

Amber - 3D Level Designer (Project Based)

Amber

Bucharest, Bucharest, Romania (On-Site)
9 Months ago
Funcom - Senior Dev QA Tester - Dune: Awakening

Funcom

Bucharest, Bucharest, Romania (Hybrid)
2 Months ago
Electronic Arts - Environment Artist - EA Sports FC

Electronic Arts

Bucharest, Bucharest, Romania (On-Site)
1 Month ago
Every matrix - Senior Java Developer

Every matrix

Bucharest, Bucharest, Romania (Hybrid)
2 Months ago
ASSIST Software - Node.js Engineer

ASSIST Software

Suceava, Suceava County, Romania (Remote)
5 Months ago
Every matrix - Broadcast Engineer

Every matrix

Bucharest, Bucharest, Romania (Hybrid)
4 Months ago
Ubisoft - Business Analyst

Ubisoft

Bucharest, Bucharest, Romania (On-Site)
1 Month ago
PwC - Senior IT Auditor with German

PwC

Bucharest, Bucharest, Romania (On-Site)
6 Months ago
ASSIST Software - Java Developer

ASSIST Software

Suceava, Suceava County, Romania (Remote)
5 Months ago
Electronic Arts - Senior Environment Artist - EA Sports FC

Electronic Arts

Bucharest, Bucharest, Romania (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Tesla - Workshop Supervisor

Tesla

Netanya, Center District, Israel (On-Site)
2 Months ago
Animoca Brands - Digital Asset Operations Associate

Animoca Brands

Hong Kong (On-Site)
2 Months ago
Fanatics - Assistant Merchandiser

Fanatics

Manchester, England, United Kingdom (Hybrid)
6 Months ago
Universal Music - Senior Director, FASST Global Support and Operations Leader

Universal Music

Nashville, Tennessee, United States (On-Site)
4 Months ago
Nagarro - Associate Principal Consultant, Operations

Nagarro

Shanghai, Shanghai, China (On-Site)
5 Months ago
Sphere Entertainment Co - Security Operations Center Operator (Part-Time)

Sphere Entertainment Co

Las Vegas, Nevada, United States (On-Site)
2 Months ago
Tesla - Parts Manager - BENELUX

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Trek - Country Manager

Trek

San Luis Potosi, San Luis Potosi, Mexico (On-Site)
2 Months ago
NVIDIA - Chip Factory Planner

NVIDIA

Hsinchu, Hsinchu City, Taiwan (On-Site)
1 Month ago
Take-Two Interactive - Site Reliability Engineer I

Take-Two Interactive

Bengaluru, Karnataka, India (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Bucharest, Bucharest, Romania (Hybrid)

Sliema, Malta (Hybrid)

Kyiv, Kyiv City, Ukraine (Hybrid)

Stockholm, Stockholm County, Sweden (Hybrid)

Lviv, Lviv Oblast, Ukraine (Hybrid)

Bucharest, Bucharest, Romania (Hybrid)

Bucharest, Bucharest, Romania (Hybrid)

Bucharest, Bucharest, Romania (Hybrid)

Bucharest, Bucharest, Romania (Hybrid)

Kyiv, Kyiv City, Ukraine (Hybrid)

View All Jobs

Get notified when new jobs are added by Every matrix

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug