Senior Product Operations Manager

About the Role & Team 

“We Power the Magic!” That’s our motto at Disney Experiences Technology & Digital. 

At Disney, we’re storytellers. We make the impossible possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies, and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences. 

Disney Experiences is seeking a Senior Product Operations Manager who is process & detail oriented to contribute to our application lifecycle management for our application portfolio. 

What You Will Do 
 The Senior Product Operations Manager will oversee the full product development lifecycle, focusing on driving new feature development from concept to launch. In this role, you will collaborate closely with cross-functional teams, including software engineers, data engineers, and user experience designers, to align product vision and gather technical and business requirements. You will prioritize features based on customer needs, market trends, and business objectives, ensuring a strong product-market fit. 

As the primary point of contact, you will build and maintain relationships with key stakeholders, including business partners and sustainment teams, ensuring product delivery meets business needs. You will be responsible for managing the product backlog, communicating progress, and ensuring timely, high-quality delivery of new features. Additionally, you will work to identify opportunities for innovation, improvement, and growth within the product portfolio. 

Responsibilities 

• Drive strategic roadmap and support continuous improvements. 
• Define and refine user stories and acceptance criteria in collaboration with stakeholders. 
• Oversee the end-to-end process of product lifecycle – from requirements definition through development to adoption. 
• Lead activities of dev-ops scrum teams – build & manage the backlog, prioritize, risk management, facilitate technical discussion, coordinate quality & technical demos 
• Serve as the go-to person for the progression of code across environments, provisioning of infrastructure and manage the release roadmap and strategy 
• Lead the certification and sign offs required for code /version progression across environments 
• Define and report on KPI’s for upcoming and delivered product capabilities. 
• Collaborate with cross-functional teams to ensure seamless integration and delivery of product features. 
• Prioritize and lead the product backlog for technical debt, security concerns and balance with feature delivery, ensuring that the team is focused on delivering value to the customers. 
• Monitor progress and provide updates to management and stakeholders on product development stages. 
• Manage application lifecycle configurations, change records in service management tools such as ServiceNow 
• Be the point of contact to acknowledge and lead the resolution of application related concerns raised in all lower environments and production 
• Assist/ lead with problem/incident management, follow up with resolution management, timely communication of status and updates 

Required Qualifications & Skills 

• Working knowledge of Food & Beverage Supply Chain business domain and processes
• 5 + plus years of experience in product management or related experience within technology-powered platform teams 
• Experience creating technical user stories with the right level of detail 
• Experience working with and in a scrum team 
• Experience in application change and release planning / coordination of tasks across teams 
• Working knowledge of techniques in product discovery and delivery, ensuring efficient and effective software delivery lifecycle processes 
• Excellent communication skills and comfort with executive level including the ability to engage in high-level business discussions and technical conversations. 
• Experience speaking in the domain language of technical engineers and interpreting non-technical/ finance/ security parlance 
• Experience in dev ops and service delivery management specialist role. 
• Proficiency in ITSM tools like ServiceNow, Agile project management tools like myJira 
• Familiarity with Cloud and DevOps platforms and technologies. knowledge of Git (GitHub/GitLab), pipelines (Jenkins/Harness), developer tools, and cloud-native technologies (AWS, Azure or GCP). 
• Experience of handling and addressing technical debt 

Education 

• Bachelor’s degree and/or equivalent work experience

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