Technical Team Support Intern

Description -

At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. We work across borders and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences, and perspective they bring. That is how we work at HP. Moreover, this is how ideas and people grow.

InternStellar Program @HP Bulgaria:

We will use our knowledge and experience to give you a real taste of the most iconic tech company worldwide. We will teach you how to create, execute and celebrate business wins. By joining the team, you will play a role in business strategy, analysis, and operations.

Once you begin your journey, you will be going through an onboarding phase and two game levels:

• Onboarding phase: Taking classroom theory into practice, you will start learning about the business, our secret language, and strategies, and getting to know our amazing people. Your own opinion will count every day!

• Level 1 (6 months): Then you will be given your individual project and play on the battlefield straight away. Of course, we will help you pick-up and conquer challenges.

• Should you show great results at level 1, your contract might be extended for another six months, leading you to Level 2 (Month 7-12): This will be your time to shine and showcase all you have learned so far. Expect to jump-over a raised bar.

Managed Services Delivery Operations (MSDO) is one of the fastest growing teams within the Contractual Customer Services organization.  Our mandate is to manage E2E delivery operations for HP's contractual services business and internal HP employees.

Job scope/summary:

The technical intern will support various service enablement and automation projects and will help the MSDO Cross-functional organization to deliver key capabilities and tools to support our commercial accounts and HP employees. The role will be part of a broader interns community within the MSDO organization and Sofia site.

Job specifics/responsibilities:

• Support the MSDO Program Management Office for various commercial enablement projects
• Support MSDO Project managers on the development and execution of strategic and tactical projects
• Support MSDO Technical team to develop customer-facing and internal tools as well as complete video creation and editing
• Support custom Sharepoint design and development
• Support RPAs and AI planning and implementation
• Develop and maintain internal and external relationships to support management of scope and expectations
• Provide analytical and reporting support

Key deliverables/accountabilities:

• Technical development of tools, applications and sharepoints for customer service delivery and internal HP services
• Successful implementation of AI tools and RPAs
• Support video creation for MSDO services
• Documenting problem statement, business justification, project scope and requirements
• Outlining project risks, dependencies, and next steps; managing issues tracker
• Supporting development and adherence to the project budget

Education (degree) and professional experience required:

• Be current regular university student (preferably 4th year in university)
• Experience in virtual team environment

Other requirements:

• Fluent English
• Other foreign languages knowledge would be an asset

Personal skills and qualities:

• Strong communication skills
• Strong organizational skills
• Positive can-do attitude, innovative thinking
• Motivated, Ready to work in global environment
• Basic knowledge in MS Office tools, Teams, Zoom, other

Key business & technical skills/aspirations:

• Interest in Project/Program Management  
• interest in Service Delivery Management
• Interest in RPAs, Service Automation and AI
• Interest in IT management, IT company, PC delivery, processes and tools

What do we offer:

• Additional medical insurance
• Life insurance
• Additional days paid leave
• Food vouchers
• Wellness program (incl. Multisport cards)
• Work-life balance support including work from home opportunities

At HP, the future is yours to create! What are you waiting for? Apply Now!

This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement