Account Service Representative (PINS)

What You’ll Do

• Verify that change requests, such as administrator changes and/or security question changes by clients, adhere to established standards.  

• Routinely monitors existing accounts and relationships for potential risk exposure to the company and assists leadership in mitigating losses.  

• Understand the scope of the services Zelis provides its clients and the threat landscape that may disrupt these services.  

• Flags account needing additional information or further review.

• Ability to navigate multiple servicing systems for account reviews and client support.

• Ability to prioritize tasks to meet deadlines.

• Continuously define user access policy, standards, roles, and procedures for security, efficiency, and scalability.

• Identify and manage risk, payment, and operational, across all components of the customer lifecycle through data gathering and analytics.

• Aid in documenting control gap findings, impacts and recommendations to management.  

• Additional primary duties will be assigned as required. 

What You’ll Bring to Zelis

• 1-3 years of experience in customer service or related field.

• Analytical mindset and comfortable working within defined SLA’s.

• Ability to understand and communicate new processes, ability to adapt to change and respond effectively in a fast-paced and deadline-focused environment.

• Proficiency with MS Office Programs, specifically Word, Excel, and Outlook.

• Demonstrated commitment to continuous learning via training and self‐study, especially in areas related to security and risk.

• Excellent verbal and written communication.

• Experienced in reporting and documentation.

• Strong telephone and customer service skills.

• Experience with tools like JIRA, Jira Service Desk, Atlassian Access, and Confluence is preferred. 

• Demonstrated experience with IT controls design and implementation and or troubleshooting is preferred.

• A high School Diploma or associate's degree in Cybersecurity, Information Systems, or Computer Science is preferred.

• Experience in fraud/risk, information security or IT is preferred.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Equal Employment Opportunity  
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. 

Accessibility Support 
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. 

Disclaimer 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.