Advanced Services Engineer

56 Minutes ago • 5-5 Years • Software Development & Engineering

Job Summary

Job Description

Arista Networks is seeking an Advanced Services Engineer to provide post-sales support and guidance to account teams for customer needs. This role involves working as a technology expert in Routing & Switching to design, implement, and troubleshoot Arista's Open Networking Data Center and Campus networking deployments. Responsibilities include reviewing customer network designs for EVPN, VxLAN, and leaf-spine architectures, assisting with deployment and maintenance of Network Packet Broker solutions, migrating to/from other vendor infrastructures, and aiding in configuration automation using Python, Chef, or Ansible. The engineer will also support proof-of-concepts, provide bug scrubs, interface with TAC and development teams, and advise customers on architectural questions. The role requires translating business requirements into network solutions and collaborating with pre-sales engineers and account executives. The position also involves maintaining strong relationships with partners and clients, attending events, providing customer training, and continuous learning to maintain expertise. The ability to understand client business objectives and technical needs, meet SLAs, and exercise independent judgment is crucial. Some travel may be required.
Must have:
  • Bachelor's degree in Computer Science or equivalent
  • 5+ years' experience with network technologies
  • 5+ years' experience with Cisco-based technologies
  • Experience with Cisco enterprise routing/switching
  • Expert knowledge in Ethernet, VLANs, VxLAN, EVPN, IP Routing, TCP/IP, OSPF, BGP, eBGP, Multicast, QoS, Wi-Fi, NPB
  • Expertise in at least one Data Center technology (Openstack, SDN, NFV, Load Balancers, Virtualization, Linux tools)
  • Expert level knowledge of industry-standard CLI
  • Excellent customer service and communication skills
  • Excellent written skills for documentation and ticket tracking
  • Based in Singapore
  • Possess a valid work permit for Singapore
Good to have:
  • Network Industry Certification (e.g., CCIE (R&S), JNCIE)
  • Knowledge of leaf-spine architectures
  • Demonstrated experience in technical post-sales
  • Background in Perl, Python, Scripting for network automation
  • Ability to write white papers
Perks:
  • Global company and market leader
  • Fantastic workplace culture
  • Flexible working arrangements
  • Great career prospects
  • Excellent facilities with modern tools of the trade

Job Details

Company Description

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.

At Arista we value the diversity of thought and perspectives that each employee brings to the table. We  believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.

Job Description

Who You'll Work With

Arista seeks an Advanced Services Engineer to provide advanced post-sales support, guidance, and assistance to account teams to address specific customer needs. In this position, you will be working as a technology expert in the Routing & Switching space to design, implement, and support (troubleshoot) our deployments within a number of customer infrastructures. The ideal candidate will also have a level of comfort communicating across all functions within Arista, as well as with clients and partners.

What You'll Do

  • You will provide advanced post-sales engineering support for Arista's Open Networking Data Center and Campus networking deployments for our enterprise and commercial customers
  • Review customer network designs for an EVPN, VxLAN, leaf-spine architecture and make recommendations for deployment
  • Assist customers in deploying and maintaining Arista’s Network Packet Broker solutions
  • Migrate or interconnect to/from Cisco, Juniper, and other vendors to Arista infrastructure
  • Assist with configuration build-outs including creating network provisioning automation using Python and tools such as Chef or Ansible
  • Assist with implementation and change controls
  • You will assist with proof of concepts (POC) and in-depth testing to validate design scenario
  • Provide bug scrubs and code recommendations
  • Provide interface to TAC and internal development teams and the customer
  • You will provide customer advice regarding architectural questions, product prerequisites, product features, etc.
  • Translate complex business requirements into Leaf-Spine Network solutions
  • Assist Pre-Sales Engineer and Account Executives with designing Network solutions
  • Establish and maintaining strong relationships with key partners
  •  Attend key partner events, training sessions, and provide ongoing training with the customer teams globally
  • Continue training to maintain expertise
  • Ability to understand the client’s business objectives and technical needs
  • Ability to meet Service Level Agreements (SLAs) for sales and clients
  • Regularly exercises discretion and independent judgment
  • Maintain professional relationships with teammates, partners, and clients
  • Some travel may be required within assigned territory

Qualifications

  • Bachelor’s degree in Computer Science or equivalent
  • Network Industry Certification preferred (e.g. CCIE (R&S), JNCIE)
  • 5+ years’ working experience with network technologies including network design and deployments of Campus and Data Center networks. Knowledge of leaf-spine architectures highly desired. 
  • 5+ years’ minimum experience with Cisco-based technologies focusing on infrastructure and voice
  • Demonstrated experience in technical post-sales, as either a Network Consulting Engineer or as an Advanced Systems (AS) Engineer preferred
  • Experience with Cisco enterprise routing/switching within large data center enterprise customers (Catalyst, Nexus, ASR)
  • Expert knowledge in the following areas: Ethernet, VLANs, VxLAN, EVPN, IP Routing, TCP/IP, OSPF, BGP, eBGP, Multicast, QoS, Wi-Fi, NPB
  • Expertise in at least one area of Data Center related technologies - Openstack, SDN, NFV, Load Balancers, Virtualization, Linux tools
  • Expert level knowledge of industry-standard CLI
  • Ability to write white papers a plus
  • Background in Perl, Python, Scripting for creating network automation is highly desired
  • Excellent customer service and verbal communication skills
  • Excellent written skills and the ability to do related documentation and ticket tracking of opportunities/meeting follow-up
  • Candidates must be based in Singapore. 
  • Candidates must possess a valid work permit for Singapore at the time of application. Please clearly state your current work authorization status in your application.

 

Additional Information

Benefits

  • Global company and market leader
  • Fantastic workplace culture
  • Flexible working arrangements
  • Great career prospects
  • Excellent facilities with modern tools of the trade

 

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