Affiliate Operations Manager
Job Summary
Job Description
The Affiliate Operations Manager will oversee and optimize day-to-day and month-end operations for Ziff Davis – CNET Group’s e-commerce team. This role involves ensuring operational objectives are achieved efficiently and effectively in conjunction with managing the entire month-end revenue recognition process. The position requires coordination with various internal teams. Responsibilities include managing revenue recognition, optimizing e-commerce campaigns, analyzing data, identifying process improvements, and collaborating on new revenue opportunities.
Must have:
- 5+ years of progressive experience and demonstrated success/knowledge
- 2+ years of experience in e-commerce operations or a similar role
- Proven track record of managing and optimizing e-commerce operations
- Excellent organizational and problem-solving abilities
- Proficiency in data analytic systems, including Google Analytics, Tableau, and Looker
- Strong analytical skills with the ability to use data to drive decisions
- Excellent communication and interpersonal skills
- Bachelor’s degree in Business Administration, Operations Management, or a related field
Good to have:
- Master’s degree is preferred.
- Time management and organizational skills to prioritize tasks
- Strong writing, presenting skills
- Excel-based data analysis skills
- Creativity in problem solving
- Upbeat attitude – approaches challenges as opportunities
- Desire for exposure to multiple disciplines
- Understanding of technology vendor landscape
- Knowledge/experience with technology marketing
- Familiarity/acumen with business software (i.e. Salesforce, Tableau, Excel).
11 skills required
Job Details
Description
Don’t know who Ziff Davis - CNET Group is?
We’re the company of Ziff Davis that owns CNET, PCMag, Mashable, Lifehacker, ExtremeTech, and ZDNET and other media properties with expertise across tech, entertainment, and retail categories. Clients like AT&T, Microsoft, TMobile, Target, Google, Verizon, Walmart, Amazon and other top Fortune 100 companies come to us because of our scale, reach, efficiency and performance.
The parent company Ziff Davis (Nasdaq: ZD) is a comscore top 100 property, reaching over 100 Million unique visitors each month.
Who You Are
Do you have the desire to win? Do you have the ability to think strategically and implement new solutions for driving results? Does collaborating and ideating with other groups and divisions excite you? We just might have a position for you! Ziff Davis’s CNET Group is on the hunt for an experienced Affiliate Operations Manager to embark on a meaningful and rewarding quest.
About the Role
The E-commerce Operational Manager / Affiliate Operations Manager will oversee and optimize day-to-day and month-end operations for Ziff Davis – CNET Group’s e-commerce team.
This role involves ensuring our operational objectives are achieved efficiently and effectively in conjunction with managing the entire month-end revenue recognition process. The position requires coordination with various internal teams, including Finance, Business Intelligence, Account Executives, and Client Success Managers.
The ideal candidate will possess a strong background in e-commerce operations, exceptional organizational skills, and the capability to support the e-commerce team in attaining high performance.
Your Responsibilities
- Main point of contact for Ziff Davis - CNET Group division month-end revenue recognition, primarily for Cost-Per-Click relationships
- Responsible for auditing e-commerce roundups and optimizing call-to-action buttons
- A key contributor to delivering optimizations, reporting, and overall campaign success for e-commerce campaigns, presenting recommendations to AE’s and CSM’s
- Collects proof of delivery for e-commerce campaigns
- Utilize data analytics platforms like Google Analytics, Tableau, and Looker to uncover trends and insights, and present them to Ziff Davis CNET Group e-commerce team
- Develops and maintains working relationships with key internal teams and members in all functional areas
- A primary contact for ad hoc requests from Finance and Business Intelligence teams
- Identify areas for process improvement and implement solutions to enhance operational efficiency
- Oversee e-commerce inventory levels and collaborate with ZMG’s e-commerce team to prevent overbooking
- Identify and scope new verticals and revenue opportunities
- Collaborate with internal Ziff Davis revenue teams including the business intelligence team to find key growth areas
- Work with internal content and product teams to road map new opportunities for partners to leverage
- Strategy for app downloads
- ROAS programs
- Non Branded search programs
- Paid social
- Omni-channel promotion (in-store, channel partners, etc)
- Develop positioning for specific categories
- Collaborate with product and editorial teams to develop new commerce content opportunities (Consumer and/or B2B brands)
- Work cross functionally to test into new channels (Pinterest, YouTube, TikTok, etc) and content opportunities
- Develop a subject matter expertise in platforms where commerce is developing
- Conduct tests on distributed social platforms (FB, Instagram, Pinterest, YouTube, TikTok)
- Proactively lead collaboration between business development, editorial and audience (SEO).
Your Qualifications
- 5+ years progressive experience and demonstrated success/knowledge
- 2+ years of experience in e-commerce operations or a similar role
- Proven track record of managing and optimizing e-commerce operations
- Excellent organizational and problem-solving abilities
- Proficiency in data analytic systems, including Google Analytics, Tableau, and Looker
- Strong analytical skills with the ability to use data to drive decisions
- Excellent communication and interpersonal skills
- Bachelor’s degree in Business Administration, Operations Management, or a related field
- Master’s degree is preferred.
What does it take to do this job?
- Time management and organizational skills to prioritize tasks to drive impactful results, while managing a team to do the same.
- Strong writing, presenting skills
- Excel-based data analysis skills
- Creativity in problem solving
- Upbeat attitude – approaches challenges as opportunities
- Desire for exposure to multiple disciplines
- Understanding of technology vendor landscape
- Knowledge/experience with technology marketing
- Familiarity/acumen with business software (i.e. Salesforce, Tableau, Excel).
Ziff Davis CNET Group is a safe, inclusive workplace for people of all backgrounds and walks of life. We strongly encourage you to apply if you are from a marginalized or underrepresented group, particularly in the technology industry. Some candidates may see a long list of job requirements and feel discouraged because they don't match every single bullet point - we suggest, please apply anyway. We're flexible on location wherever possible - we are a Work From Anywhere company. We don't believe in a "perfect" candidate because we believe in our core value, "Evolve and Adapt Quickly". If you believe this is a role that you'll be excited to work in every day, want to be a part of a culture like ours, and will be relentless about pushing boundaries to succeed, please apply.
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